I got dumped! 6 tourists in Thailand suffer from being abandoned by their tour group!

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Some tourists may have experienced such a situation: they signed up for a tour through Agency A, only to find that when the tour started, it was actually Agency B’s tour group that they were part of. The reason is often that certain travel agencies, due to too few applicants to form a tour group, transfer these registered customers to other travel agencies without their knowledge, so that those other agencies can take charge of organizing the tour. But as a result, since they are not the responsible members, the travel agencies handling the tours often do not take much responsibility for these tourists, and some of them even end up being abandoned by the tour group. Mr. You and his group in Xiamen encountered such an incident. Mr. You and his group of 6 people had booked a tour through a small travel agency in Xiamen. On the day of departure, they were told to gather at another travel agency in order to fly to Thailand together with members of another tour group. At the beginning of the tour, the guide was diligent and responsible, but halfway through, the guide approached Mr. You and his group, saying that the travel agency through which Mr. You had made the reservation still hadn’t paid the guide’s agency, so they were forced to drop Mr. You and his group. Mr. You and his group asked the tour guide to wait while they got in touch with the travel agency they had registered with. The representative of the travel agency said that they would handle the matter right away and asked them to wait a few days. As a result, two days passed and the money still hadn’t been transferred to the tour guide’s travel agency. And that’s how the guide left with the tourists from his company, and it was only then that Mr. You and his group realized they had been abandoned. In a foreign land with a language barrier, Mr. You and his party made several attempts, overcame various difficulties, and finally returned to Xiamen. Upon returning to China, Mr. You and his party immediately reported the matter to the relevant tourism authorities, but received no response for a long time. This may be just a minor case of infringement, but it involves terms closely related to consumers such as rights protection, contracts, and safety. In a social environment lacking a spirit of contract, consumers' rights are frequently violated, and it is extremely difficult to assert those rights. The Zhimi Integrity Platform aims to establish and improve the social credit system, enhance the contractual spirit among Chinese people, and protect consumers’ rights. Its anonymous evaluation feature provides users with a means for supervision. Users can leave anonymous reviews on the ZhiMi APP regarding the practice of untrustworthy travel agencies abandoning their clients, thereby exposing such agencies and serving as a warning to others, while also helping more people avoid falling into these traps. This function indirectly regulates individuals’ social behavior, enhances the spirit of social contract among citizens, promotes a market economy and social civilization, and maintains social order.