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In the workplace, many problems don’t necessarily have absolute solutions. Facing the same issue while in different situations with various colleagues, professionals may react in different ways. Adapting to changes in the environment and handling problems appropriately is where one’s emotional intelligence at work comes into play. Download (64.99 KB) 2008-9-5 14:40 Knowing how to adapt to changes in the workplace and handle problems appropriately is when your emotional intelligence at work comes into play. The following is a question used by counselors in career counseling to assess emotional intelligence in the workplace. How would you handle it if you were criticized unfairly by your supervisor? A. Stay calm, say nothing, avoid conflicts with your supervisor, and let the facts speak for themselves. B. Stay calm, immediately say things like “I’m sorry! It’s my fault!” to avoid direct conflict with your supervisor, and explain the situation to them later. C said bluntly, “I’m not wrong.” ” D. After the supervisor has finished speaking, calmly ask appropriate questions to help them gradually realize that I am not at fault. *************************************************************************************** Answer: A. A common mistake many people make is to say outright, without waiting for the other person to finish speaking, “I’m not wrong.” ”Some people choose to remain silent to avoid conflict, but sometimes the facts don’t speak for themselves. B. Many people would think the second option is the best: it avoids conflict, preserves the supervisor’s face, and allows the facts to be clarified. But the downside is that it fails to protect one’s reputation and dignity, leaving an image that isn’t honest or upright in the eyes of others. C. This option is more suitable for dealing with most Eastern bosses, as Easterners place a great deal of importance on face, especially Chinese bosses who are very concerned about maintaining their face in front of their subordinates. For more open-minded supervisors, or European and American supervisors who prefer directness, option 4 might be the best choice. D. The fourth option is to remain calm, avoid emotional conflicts, clarify the facts, and at the same time protect one’s reputation, dignity, and image of integrity. But this choice also has its downsides, as it fails to give enough consideration to the supervisor’s feelings.