Regarding customer complaints
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Dear colleagues from Sichuan, when your company receives quality complaints from customers, which department takes the lead in handling them, and which departments are involved? Our company has asked the technical department to handle this task, right?
It depends on what kind of quality issue it is. If it’s a problem related to the design, then the technical department is certainly responsible. But if it’s a problem during production, then that’s not right
I didn’t express myself clearly; I was referring to quality issues with the product.