Different users have varying requirements for the same product specifications; some of them do not meet the standards. What should be done in such cases?
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I would like to ask the professionals here: Our company’s standard for Product A has been established and registered, and it has been in use for many years. However, some customers require additional performance parameters for this product beyond those specified in our standard. For example, customers may request information on density (and several other parameters), whereas such parameters are not specified in our company’s standard. In such cases, when preparing an analysis report for these customers, aside from including the analysis results for the parameters specified in the existing standard, how should we handle the other parameters requested by the customers, such as density? If this field is filled in, does that mean it no longer meets our company’s product standards? If it isn’t filled in, the customers will claim it doesn’t meet their procurement standards and refuse to make the purchase. What should be done? Do I have to change my company’s product standards and re-file them? Is there any simpler way to handle this other than re-registering?
Production management is the foundation, marketing is the core, customers are king; meeting customer demands is your mission, your responsibility, and the goal of your work. Product quality standards must keep up with the times, as science and technology are constantly evolving, and customers have varying expectations regarding products. Developing products that meet customer needs is the goal that every scientist and technician should strive for. Staying at the forefront of the industry and holding a competitive advantage is a crucial factor for a company’s survival and for maximizing its profits. Customer requirements are always correct, as they represent the foundation upon which a company relies for its existence. A product that suits the market is the best product. It is not necessary to submit a report for record-keeping; it can be treated as a special order, with the relevant records kept by the company itself – this is considered normal business practice. If conditions permit, the two parties can determine the methods, standards, and procedures for measuring the new indicators, include them as annexes to the contract, and abide by them together. This post was last edited by lifanwang on 2009-3-27 11:15]
In my opinion, as long as the customer’s requests are reasonable, they should be fulfilled as much as possible.
We have also encountered this situation before; I went to the manufacturer’s site, and their quality control staff said that while your products meet the standards for you, it’s not clear whether they are suitable for us. Therefore, in the future when we face such situations, we should first communicate with them, analyze the requirements based on our normal standards, and then prepare another document specifying the \"guest room requirements.\" You can discuss this with them first to see if it’s possible to do this way.
If a client’s investment exceeds the returns generated, there is no need to invest large amounts of money in that client. Even with less investment, one should still adjust their standards according to the client’s requirements.
Maintaining the customer base is a responsibility toward the company as well as toward the quality control managers. When the market is doing well, no one blames you; but once there are fluctuations in the market, you become the scapegoat. It is recommended to follow the approach suggested by Moderator Canghai and do one’s own duties properly, after all, Moderator Canghai’s advice is based on years of experience. Be cautious
Thank you all for your guidance; I now know what to do
It is best to produce products in different specifications for various customers, and to determine the production volume based on demand; generally, it’s not advisable to lose customers