Let’s talk about the requirements for after-sales service for imported industrial control equipment! ! !
Thread Content
From the user’s perspective, let’s share our requirements for after-sales service for imported industrial control equipment! ! ! I believe there are indeed many gaps in the after-sales service for imported equipment. Insufficient information; the manual has many pages but little useful content. Inadequate training; there are very few customer service hotlines. There are technical support hotlines of decent quality, but the services come at high costs. Repairing it is not worth it compared to buying a new one!
The key issue is the lack of a practical Chinese user manual; technical support is rather basic: L
With some domestic agents, when problems arise and they are asked to resolve them, they often don’t fully understand the performance of the instruments, which causes difficulties for them as they are unable to explain things clearly. The key is to put more effort into technical training, as that is more practical!