After the project is handed over to the using department, how long is your warranty period?
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According to the contract, the warranty period for regular projects is 1 year; yet even after 1 year, or sometimes 2 years, the departments using these systems still come to our project team demanding repairs for the problems that arise. It’s truly infuriating. In the past, there were constant projects, and there were always various subcontractors and main contractors; I would go out of my way to help them with their work. As a result, they have now developed such a habit that they keep asking the project team to make repairs, and they even send reports to their superiors, as if it’s our fault due to quality issues. It’s annoying – it seems I can’t keep being helpful like this.:@ I wonder how others handle such situations?
No way. It’s still up to your project team to carry out the repairs. According to the contract terms, once the warranty period has expired, no further responsibility is assumed. But as the person who posted the question mentioned, it seems that you and the engineering department belong to the same company, so it’s only natural that you would take care of it. However, it shouldn’t be your team that does the repairs directly. You can train the people in the engineering department and teach them how to carry out the repairs. During the implementation of your project, the engineering department should send people to learn from you. After the project is completed and inspected, they should have acquired the necessary skills through the construction process. If there are still any difficult issues, then you can handle those directly. In this way, the employees in the engineering department will be able to fix minor problems on their own, while more complex issues can be discussed further. Still, it should be you who provide guidance, rather than having them do the repairs themselves. It seems that the responsibilities within your company aren’t very clear; these responsibilities and workflow procedures need to be defined more clearly
If both the project department and the department that uses the service are part of the same company and are under the control of the same boss, things get complicated – there’s little you can do but accept it: lol. If they’re not part of the same company, then things should be handled in accordance with the contract:) For reference only!
:Have them participate and sign during the completion inspection handshake
Once the project is handed over and inspected, it enters the warranty period; currently, the standard warranty period is one year. However, there are also special circumstances in some construction sites; in a project in Jinan, the construction unit delayed the inspection until one year after the project was completed for other reasons, and during that period our company carried out numerous final tasks.
For repairs and maintenance after the warranty period has expired, your company can charge the department using the product for these services.
It’s the same unit, but our project department has been handed over to the Production Department and the Engineering Department; if repairs are needed, it’s the Engineering Department or the Utility Department that will handle them
The warranty period is usually one year, as specified in the contract. But if they come to us for repairs after the warranty period has expired, we still fix it as long as they provide an invoice and pay for it. This happens quite often; in fact, we prefer doing such jobs. The people on site don’t have high standards when it comes to quality. Last edited by bingyu252 on 2009-4-15 12:38.]
It’s best to specify it in the contract, then things will be easier
Of course they won’t pay any money. If they were to pay, I have no objection; at most they could provide some labor. The problem is that they insist that it’s a quality issue, and they still want our department to cover the costs.
There should be relevant regulations regarding the warranty period. I remember learning this during my supervision exams; it seems that for ordinary projects it’s 1 year, while for waterproofing projects it’s 2.5 years. I’m not sure if that’s correct It’s been too long; I can’t remember clearly.
The general warranty period for construction projects is 1 year. However, for building construction projects, Article 6 of the \"Regulations on Quality Warranty for Building Construction Projects\" issued by the Ministry of Construction in Order No. 80 on June 30, 2000, stipulates that the construction unit and the contractor shall specify in the quality warranty agreement the scope of warranty, the warranty period, and the warranty responsibilities. The scope of warranty and the warranty period agreed upon by both parties must comply with relevant regulations. Article 7 Under normal operating conditions, the minimum warranty period for building construction projects is as follows: (1) For foundation works and the main structural elements, it is the reasonable service life specified in the design documents for such works ； (II) Roof waterproofing works, as well as the prevention of leaks in bathrooms, rooms, and exterior walls where waterproofing is required – 5 years ； (III) Heating and cooling systems, for 2 heating periods and cooling periods ； (IV) Electrical wiring, water supply and drainage pipes, and equipment installation: 2 years ； (5) The renovation period is 2 years. The warranty period for other projects is agreed upon by the construction entity and the contractor. Article 8 The warranty period for housing construction projects shall commence from the date when the project passes the completion acceptance inspection.
It’s not like that at all; you can demand payment without any hesitation! Moreover, generally speaking, the project team is disbanded once the project is completed, so how could it continue to exist for many years? At most, there will be a temporary project team responsible for the follow-up work over a period of 1 year, commonly known as the “clean-up team”: lol. Generally, after the project team here is disbanded, the subsequent work on the project is handed over to the Business Department. The Ministry of Commerce directly negotiates the prices and then hands the matter over to the Technology Department to handle it.
What’s being done now are projects that were postponed before; due to the poor economic conditions, this is likely to be the last project of its kind. Since 2005, four projects have already been completed. Fortunately, this project comes with a 2-year warranty period
If there is no agreement in the contract, it is usually one year； But there are also cases of two or three years; it’s usually specified in the contract.
Generally, the warranty period is one year, as stipulated in the Regulations on Quality Management of Engineering Construction. For heating systems, it is usually one heating season, while for renovation work, it is five years; the exact terms depend on the provisions of the specific contract.
It’s usually one year, right? It should be specified in the contract