Learn to communicate

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How should we cooperate with our superiors and subordinates at work? What should you do if a stranger suddenly appears in front of you in broad daylight? For problems like this, if we don’t handle them properly, we will find that everything goes wrong in both our personal lives and at work. To enable others to get along with us throughout our lives, I think we all have to consider one thing: communication. Speaking of communication, back in school, we all thought that getting along well meant something simple; yet in modern sociology, communication goes far beyond what we once imagined. For in modern society, it is a key to the heart – it can unlock all those rusty locks; at the same time, it is a bridge spanning across two shores, capable of connecting people’s hearts. Therefore, in today’s society, using communication effectively is no longer a matter for an individual alone, but rather for a group, a company, or even a larger organization. As the younger generation, we should regard communication as the most frequent ‘shortcut’ in life, using it to handle everything around us. Work is an essential part of our lives, and communication is indispensable in the workplace; at the same time, communication is also a part of life. Therefore, by handling matters at work properly, we can also manage the issues in our personal lives effectively. Thus, today we will focus on discussing some aspects of communication that need attention in the workplace. Firstly, communication is a relationship between superiors and subordinates. By superiors and subordinates, we mean your boss and the employees under your supervision. In this relationship, you are the one in the most unfavorable position, because when issues arise, you need to handle them properly; just giving orders isn’t enough to have your boss overlook your mistakes. Therefore, for this role, you need to pay attention to the following points: First, in front of your supervisor, don’t look for excuses; instead, find ways to improve work efficiency. There are countless reasons, but there is only one outcome: you didn’t do it well! Therefore, in the face of a problem, we must identify its cause. If you really feel like you’re being \"stupid,\" you can humbly seek advice from your supervisor; never proceed without knowing what to do and end up making things worse. Because every supervisor always hopes that his subordinates are highly capable, he is very willing to teach them. Similarly, when someone makes a mistake, one must be able to withstand criticism from their supervisor; one should not feel aggrieved just because of that criticism. In fact, as a truly ambitious young person, one gains unprecedented experience through such criticism. Through this criticism, you won’t make similar mistakes in the future, which is not a bad thing for either the company or you. As the saying goes, those who can’t stand being scolded will never grow up; I’m sure you agree with this view as well! II. In front of your subordinates, you must listen to what’s in their hearts. Know what he’s thinking. Perhaps this is something that seems a bit incredible. Because no one other than oneself can know what’s in another person’s mind. If you think that way, then you’re wrong. In everyone’s mental world, there is one common trait with others, and that is personality. There are various types of personalities, and if we want to know what’s on someone’s mind, we need to spend more time interacting with that person, because a person’s emotions and feelings often show through their words and actions. I want to know what’s on a person’s mind; in nine out of ten cases I can figure it out, unless you’ve never had any interaction with that person at all. Each of us likes to do what we want to do, and likes to do what we should do. If you impose each task on him, we often see that the results are not very satisfactory. Knowing what our subordinates are thinking, we should also provide guidance. Everything takes time to accomplish; when our subordinates are unsure about something, as a supervisor, we must not neglect to offer direction. As a successful manager, his subordinates should be the strongest foundation of his management; this is exactly what the saying \"when the water rises, the boat rises\" means. Therefore, **your subordinates are an issue that every manager needs to pay close attention to; they also represent the most effective way of communicating with subordinates. However, in the context of communication between superiors and subordinates, the superior must establish a certain perception of themselves in the minds of their subordinates. This involves the issue of managing previous systems and processes: in communication, following procedures and systems is a prerequisite for establishing good relationships. Therefore, in terms of management, there is a saying that goes, \"The best benefit for subordinates is strict management.\" Upon careful consideration, it’s indeed true. Secondly, communication also occurs within peer relationships. In our work, relationships among peers are far more common than those between superiors and subordinates, as you may have only one supervisor, but several colleagues. To handle relationships with colleagues well, we can also discuss it in two aspects: 1. Communication with colleagues in the same department. As colleagues, we must first be clear about our own job responsibilities. In some companies, it often happens that because everyone’s duties are not clearly defined, Person A thinks that Person B should do a certain task, while Person B thinks it should be Person A who does it; neither of them will acknowledge the other’s perspective. In the end, no work gets done and both of them end up getting reprimanded. Therefore, unclear job responsibilities are a cause of poor communication; to eliminate this issue, in addition to cooperation among colleagues, it is even more important for managers to establish clear job duties. Furthermore, when dealing with colleagues at work, it’s inevitable that minor conflicts arise from time to time, and these small conflicts often become the catalysts that affect communication. How to handle these minor conflicts so that communication moves in the right direction. We must first adopt an attitude of facing work together, because only by making such a mental adjustment can communication focus on the issues rather than the people involved. Often, some people prefer to report their colleagues to their superiors in order to achieve their own success; yet they never consider that such reports can cause harm to their colleagues’ feelings. As the saying goes, “If you show me respect, I’ll return it in kind.” If you don’t consult me, will I still show you respect? As a result, conflicts arose at work; when things deteriorated to an extreme extent, managers would take a negative attitude toward your work, which was harmful for both you and them. Therefore, at work, we often give ourselves the confidence and enthusiasm to reach out to others for communication, believing that we can definitely establish good communication with them and work together to complete all tasks successfully. When there are issues that cannot be resolved even after discussing them with others, and we go to our supervisor together, I believe the work will definitely be done better. Of course, when you meet with your supervisor, as a supervisor, you must never assert whose fault it is, because doing so will only fuel disputes between the two parties. At this point, the supervisor’s role is to act as a lubricant between the two parties, helping them find a solution by focusing on their common interests. II. Communication among colleagues in different departments. As mentioned above, no matter what we do, following procedures and systems is a prerequisite for handling everything properly; this is especially evident in communication between different departments. In communicating with other departments, we must first pay attention to the hierarchy difference. So, you have your superiors and I have my superiors. When problems arise at work, we should be able to handle them together; it’s best not to involve the supervisor. If the two of you really can’t resolve it, then you should turn to your respective supervisors for discussion. Under no circumstances should you proceed without consulting your supervisor, as this could lead to the other party developing a prejudice against you. At the same time, the other party’s boss might simply ignore you. With your action, you’ve upset all three parties; I guess you won’t be so bored again in the future! Secondly, when communicating with other departments, it should be based on the principle of mutual benefit for both sides. In this process, one should not try to change others’ opinions head-on, but rather strive to find common ground between the two parties. This way, communication flows smoothly, there is space for each other, and a satisfactory outcome can ultimately be achieved. In short, whether at work or in daily life, to handle communication effectively one must genuinely seek common ground between the two parties, try to avoid differences, and maintain confidence. At the same time, I would like to encourage everyone with these words: look at people with kindness, and look at matters with strictness!