How to resolve the conflict between technical requirements and shelf life
Thread Content
I encountered such a situation: Technical requirement: Ensure that the product does not need to be disassembled or cleaned within three years. The warranty period is 12 months from the date of equipment installation and delivery; now, two years later, the equipment has to be disassembled and cleaned. What should be done in such a situation? It should be based on the expiration date, right? .
It’s past its expiration date; in reality, it’s a matter of interests at play. The issue of who pays for the repairs. There’s no such thing as repairing something within its shelf life without spending money. . .
I also believe that shelf life should be protected by law, whereas the 3-year no-disassembly and no-cleaning clause is merely an agreement that lacks legal protection. So you must have spent a lot of money!
Check if the technical requirements are mentioned in the contract
The technical requirements are mentioned in the contract, but since the warranty period has expired, is it feasible to ask the other party to provide free services?
You can ask the other party to provide a free service, but since the warranty period has expired, it is likely that the warranty fee has already been paid. If it’s not a long-term partnership, the other party is likely to ignore you; taking legal action is also very troublesome, so try negotiating with them first
I think it’s generally difficult to provide free services; if it’s a long-term supply relationship, negotiation might be possible. That’s the case with the instruments in our company – after the warranty period, no free repairs are provided. Moreover, technical requirements usually don’t allow for disassembly or cleaning, so ultimately repairs still have to be paid for, though discounts can be negotiated~~~
I agree with the opinion above; in the case of a long-term partnership, coordination through the procurement department can be arranged to have the manufacturer’s technicians carry out the repairs.
Repair is definitely an option, but replacing the wear and tear parts is too costly; the manufacturer cannot afford it.
Through repeated negotiations, both parties are brought to a position where their interests are maximized.
This situation is commonly encountered with equipment imported from abroad. Imported equipment has high requirements for external conditions during use, and it is very difficult for domestic production facilities to meet these requirements. When a problem occurs with the equipment, first examine the contract and technical attachments, then communicate with the manufacturer or agent to find the best solution.