【Quality Version】One Question per Day 2018-7-9 (Multiple Choice)

2018-07-09View Original

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The level of customer satisfaction is ( ) A. a function of the difference between the perceived performance and the quality of the product B. a function of the difference between the quality of the product and its perceived performance C. a function of the difference between the perceived performance and expectations D. a function of the difference between the quality of the product and expectations C

Reply #22018-07-09

C. Function of the difference between perceived effects and expectations

Reply #32018-07-09

C. Function of the difference between perceived effects and expectations

Reply #42018-07-09

C. Function of the difference between perceived effects and expectations

Reply #52018-07-09

THE ANSER IS D

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【Quality Version】One Question per Day 2018-7-9 (Multiple Choice)

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