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The HYSYS calculation file of the same version cannot be opened

2020-12-08View Original

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The client sent us an HYSYS calculation file; their version is exactly the same as ours. But the calculation file just won’t open, even when the customer saves it as an .XML file, it still won’t open. As soon as it is opened, the software shows a message indicating that it is unresponsive. The error message is as follows; please help take a look and let me know how this can be resolved Problem event name: APPCRASH Application name: AspenHysys.exe Application version: 36.0.0.249 Application timestamp: 5911dc37 Faulty module name: hysutil.dll Faulty module version: 36.0.0.249 Faulty module timestamp: 5911d45f Exception code: c0000005 Exception offset: 0004035a OS version: 6.1.7601.2.1.0.256.1

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