Can the quality department refuse to approve the release of defective products when the boss demands it?

I. Identifying and exposing problems: In terms of quality, it’s important to proceed in an open and transparent manner. Throughout the entire process – from planning and implementation to supervision, inspection, and improvement – everything that needs to be said should be said, everything that needs to be emphasized should be emphasized, and everything that needs to be made visible should be made visible. Everyone involved must take part in quality-related activities, and everyone must be aware of them. In this way, training on quality awareness becomes an inevitable part of everyone’s routine. So, when carrying out tasks, one must be proactive and ensure that everyone is aware of the existence of the quality department. As for being a person, one must stay low-key. Under no circumstances should one be domineering. This is annoying and causes unnecessary trouble at work. One should be kind; not have a stern expression, but rather be gentle and subtle, like soft rain that nourishes things silently. I think that as long as these two things are taken care of, everything will be easy and trouble-free. II. The Quality Department should “persist.” Persist in what? Adhere to standards! The quality department is like a court: it must make objective judgments based on existing laws, while also respecting the actual facts. When applying reduction clauses, it is necessary to take into consideration that this sentencing process also has a flexible aspect to it. While carrying out quality work, it is necessary to continuously review, reflect on, discuss, and revise standards so that they remain aligned with reality and actual needs. There have been companies whose standards were set very high, but whose actual performance could not even approach those standards; such standards are nothing more than theoretical concepts that are detrimental to the implementation of quality work. Quality is something that must be achieved through practical efforts, not just through slogans or superficial actions. When the company’s resources, systems, and other factors do not meet the requirements for high quality, it is necessary to first focus on controlling and stabilizing the quality that is currently achievable. As the system continues to improve, the quality standards can be raised, and accordingly the quality level will also increase. Therefore, when it comes to ensuring quality, one cannot rely solely on a \"dominant\" approach; such an approach will lead to estrangement or even conflict with various departments. Over time, you will find that quality management becomes very passive, and quality is left unaddressed. However, it is essential to maintain the credibility of quality standards; standards and clear requirements must be adhered to. In cases where there are no standards, or where the requirements are unreasonable, it is necessary to involve relevant parties in establishing standards and setting requirements or making adjustments. Such an approach to quality management not only gains public acceptance but also ensures long-term effectiveness, having a profound impact on the company. III. You should base your actions on data, facts, and your professional expertise and insights. IV. First, one must focus on improving oneself; secondly, quality control personnel must have sufficient authority. This also includes certain language skills and a passion for resolving problems. V. Being strong is necessary, right? But whether it can become strong depends on these two factors: 1. The leader of the quality department is a decisive person ； 2. The leadership of the Quality Department has gained more authority. VI. Establishing a quality system: The quality department assists in setting up a quality system that is tailored to the company’s current situation, oversees its implementation, and improves work efficiency. Adhere to principles within the scope of authority, and reach a consensus on cultural awareness. VII. Upholding principles while being flexible and tactful. The concept of \"strength\" as understood by many people above carries an overly strong connotation; this is too one-sided. Being strong does not mean arguing with others every day, engaging in battles, or striving for a win-at-all-costs approach... True strength lies in adhering to principles while being flexible and tactful, as well as in resolving others’ unreasonable demands through peaceful conversation... Eighth, one’s attitude should be firm, but the language used should be gentle. Ninth, one’s qualities need to be strong, and when dealing with problems, there needs to be determination. It’s best to use these two concepts separately: qualities need to be strong, and there needs to be determination when handling issues. Using them together can lead to misunderstandings. When discussing qualities, it’s better to say “we...”, rather than using “you...”. Tenth, the strength of the quality control department isn’t about being strong or not; it’s about the effectiveness with which all quality-related tasks are carried out. If people keep their promises and take action consistently, then naturally, quality awareness will increase. At the same time, the department’s role in supervision, coordination, and ensuring standards will also be greatly enhanced. When the work of the Quality Department proceeds smoothly, and its analyses and judgments are recognized by the relevant departments or receive their support in terms of action, then this is what constitutes a strong Quality Department! 11. Principles must not change. Different approaches should be adopted depending on the time, place, and people involved, but the core principle must remain unchanged. XII. Simplification: The key is simplification. It has been found that China’s quality system fails because it complicates things that should be simple; the Chinese system takes too many human factors into account, rather than focusing solely on the matters at hand. 13. Have a stance, principles, and perseverance. To prioritize quality, one must have a stance, principles, and perseverance. However, in reality, many factors come into play; sometimes the quality department of an entire company functions merely as a rework unit, a place where people suffer, and it is forced to compromise on quality standards due to delivery deadlines. At the same time, quality personnel seem to need to have some technical knowledge, otherwise they can easily be deceived.

It’s time to leave; such companies can’t be managed properly