What’s wrong with Wang Gang?

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Due to his excellent work performance, Wang Gang was promoted last month from an outstanding skilled worker to a team leader in grassroots management. However, not long after, faced with numerous problems, he felt confused... 1. Superiors criticized him, subordinates complained, the production site was constantly busy, and on-site management remained chaotic... 2. They came to me when production tasks couldn’t be completed, when employees were upset, and when efficiency and quality issues arose... 3. I’m in charge of a group of over a dozen people; I know how to do the work myself, but managing and leading these people so that they can complete their tasks smoothly is another matter... 4. He does things differently from what I say, and he thinks his methods are better than mine – so how should I teach him? 5. The production line changes frequently; sometimes one task is required and another not, there are plenty of people available, yet positions often remain unfilled. What should be done? 6. No major mistakes are made, but minor ones keep occurring; employees constantly violate discipline. How can they be made to correct this behavior? 7. If performance is poor and you give some feedback, the employee appears to agree on the surface but then acts against your advice – how can you get employees to accept their supervisor’s opinions? 8. How to deal with and guide reckless youths, seasoned tricksters, and stubborn people? 9. When problems arise, the supervisor is always the last to hear about them. How can one communicate with employees to ensure their effective cooperation? 10. As frontline managers, we can neither decide on our employees’ salaries nor the company environment – so how can we motivate these people under us? 11. We also want to improve the production site, but it’s difficult to identify problems effectively. How can we foster a problem-solving mindset at the production site? 12. I’m dealing with problems all day long, but many times I only address the symptoms rather than the root causes. What should I do? Let’s discuss it together and help me become an excellent team leader