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Answers to typical questions Question 1: Can the 17025 and 17020 systems be combined? If possible, what should be added to the 17025 manual? Which programs should be added to the program files? Answer: They can be combined; one can be used as the main document, with the requirements of another system added. Question 2: If the quality manual is updated, does the procedure document need to be updated as well? Answer: It isn’t necessarily required to make corresponding changes. Question 3: The new HJ8.2-2020 \"Specifications for the Management of Environmental Protection Archives – Environmental Monitoring\" states that all documents must be archived in a unified manner. Teacher, how can various reports, system-related documents, instrument records, personnel information, operation manuals, etc. be organized together? Are there any good suggestions regarding the methods of archiving and numbering? Answer: Establish a proper numbering rule that meets both the HJ standards and the laboratory’s requirements. Documents can be classified according to the main clauses relevant to them; the numbering should start with the clause number followed by a sequential identifier. For example, CX 6.4-01 indicates a procedural document related to clause 6.4, and it is the first document of its kind. Question 4: Regarding archive management, what are some good suggestions for an identification system for system documents, equipment, personnel, reports, and other archives? Answer: The identification system ensures uniqueness and provides classification for identification; while meeting relevant standards and facilitating use in laboratories, it does not mandate a specific way in which laboratories should create their identifiers. Question 5: Do the records that have been created, such as personnel training records, quality supervision records, quality control records, and the eight types of plan-related records, need to be under control? If necessary, what is the best way to do it? Answer: Blank documents need to be controlled, and those that become records must be managed and stored in accordance with the laboratory’s requirements. Establish proper management documents, such as guidelines on how to borrow items, how to search for them, the duration for which they can be kept, as well as measures to protect them from insects and fire. Question 6: If a laboratory with CMA accreditation is acquired, is it sufficient to only change the organizational structure and staff, and can all the existing capabilities be retained once the approval is obtained? Answer: By submitting a proper change request, the capability can be retained. Question 7: What materials are required to change the name of a laboratory, and is it necessary to submit an application in advance? Answer: A name change application must be submitted, and the competent authority must be notified within 20 working days. Question 8: As a first-party testing laboratory, may I ask: ① Can the parent company advertise that it has obtained CNAS accreditation? ! ②According to clause 6.3 of R01, the ILAC-MRA/CNAS joint logo shall not be used on business cards. Then, can the CNAS accreditation logo be used alone on business cards? Answer: The parent company can advertise that it has obtained CNAS recognition; it is necessary to specify which particular department or laboratory has received this CNAS recognition. The CNAS recognition logo cannot be used alone on business cards. Question 9: Outliers need to be removed from quality control charts – what is the definition of an outlier? Is it just the number of failures? Answer: Outlier data includes extreme values and statistically significant outliers; outlier data is not considered defective data. For example, if the standard value for a reference sample is 10 and the laboratory conducts 40 tests, with all results being around 35, then all 40 test results may be considered unacceptable, but none of them are outliers. Question 10: Besides the items listed by Teacher Le in the first volume of the book, what else needs to be prepared for the document preparation during the CNAS on-site audit? What preparations are needed for document review during an on-site audit? Answer: For on-site evaluation, prepare all necessary documents and records, arrange the on-site tests, organize the site, and determine the itinerary and arrangements for the evaluators. Question 11: What are the specific procedures required to obtain an evaluator certificate? What books should I read? Answer: Registration and training are required, followed by employment. The main books for certified reviewers and fully qualified technical reviewers are the recognition criteria and relevant professional knowledge. You may refer to \"Compilation of Materials on CNAS and CMA for Laboratories (Strategies and Techniques for On-site Reviews)\” (Contact Teacher Wu at 18664691215). Question 12: Could you please explain customer service management? Answer: Customer service includes the following aspects: 1. Customer satisfaction surveys, 2. Communication with customers, 3. Joint evaluation reports, 4. Clarifying customer requirements ； 5. Allow customers to monitor the performance of laboratory work. 6. Collaborate with customers or their representatives