N3000 workstation crashes abruptly
Thread Content
Recently, after the peak of a sample has appeared and “Stop Sampling” is clicked, a dialog box appears; as a result, data for that sample is not collected and the spectrum is lost； Also, during offline analysis, when clicking “Load Method”, the N3000 workstation crashes and shuts down automatically. These two issues occur frequently. We use a Shimadzu GC2014C chromatograph, and for the workstation we employ the Zhejiang University N3000 system. I recently reinstalled the workstation software on the computer, but the problem persisted; even replacing the computer’s main unit did not solve it. Now, the only option left is to replace the workstation’s hardware. But there are no new ones either, as the entire laboratory will be upgraded next year and all these old devices will need to be replaced; it’s said that 2000 watts have been invested in this.
It seems that the software itself is unstable, has poor compatibility, and is subject to interference from other software within the system. Zhejiang University Zhida has stopped working on this, and Hangzhou SaiZhi Technology is now continuing to develop this workstation; you can also consider offering after-sales support.
This software is too difficult to use; if possible, it’s recommended to choose Shimadzu’s analysis software instead!
Zhejiang University’s N3000 has not been updated for a long time; it has been transferred to Sai Technology for sales. There are few changes to the hardware or software, but there are some bugs in the software, and it shuts down abnormally under normal circumstances. You can contact SaiZhi Technology to see if they can update the version, or switch to the HW2000 series software from Shanghai Qianpu Software Company.