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Innovation in maintenance services and the integrated development of industrial service industrialization

2019-09-18View Original

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The importance of industrial solutions: Solutions designed for the transformation of industrial enterprises exhibit three key characteristics, including: 1) high technical and social complexity. Industrial manufacturing systems differ from ordinary commercial environments in that the processes are highly interrelated. The varying levels of age and sophistication of the equipment on the production lines, as well as the diversity of sourcing channels, result in different device data interfaces, operating mechanisms, and failure models across factories, which contributes to the technical complexity. 2) Personalized characteristics of industrial enterprises. Different industries, as well as the varying current conditions and development stages of industrial enterprises, have distinct requirements for industrial solutions, which makes it very difficult to match information related to industrial service needs. 3) Customer importance. When companies have a need for industrial solutions, they usually have very clear requirements regarding timing and objectives. From the outset, they have specific needs related to adding value to their businesses or improving the efficiency of their manufacturing systems and reducing costs. This means that industrial solutions must meet all requirements throughout the pre-sales, implementation, and post-sales phases, which increases the risks faced by those who provide such solutions. The uncertainty in the transformation of industrial enterprises: The key to transforming industrial enterprises is to avoid uncertainty. As manufacturing systems evolve toward automation, digitization, and intelligence, the demands for their stability and reliability increase, which undoubtedly adds to the uncertainty. 1) Technical uncertainty. 2) Target uncertainty. 3) Transaction uncertainty. 4) Risk uncertainty. Outsourcing industrial maintenance is a fundamental approach to addressing the uncertainties associated with industrial transformation. Knowledge is the basis for dealing with such uncertainties, and some leading industrial companies are quite skilled at accumulating and sharing industrial knowledge; this explains why these companies have a more pronounced need for transformation. However, for the vast majority of industrial enterprises, having professional third-party services remains the most pressing issue to address at present. Depending on the organization’s size and industry concentration, such service providers can be formed by third-party professional organizations, or by independent internal departments within enterprises that are not involved in production (such as equipment maintenance departments or IT departments), in order to create comprehensive service solution providers that undertake tasks such as maintenance, technical upgrades, and technical services for industrial enterprises. . . Data-driven optimization of Internet supply chain capabilities in industrial services: Digital operation and maintenance connects user needs with supply capabilities at the business level; it serves as a business support tool within comprehensive solutions, and it is also the key data for quantifying objectives. The industrial Internet focuses on data analysis, serving as input for predictive maintenance diagnostics in digital operation and maintenance, in order to enhance the capabilities of comprehensive service solutions. The two complement each other; based on operational and physical real-time data, they enable industrial applications within the industrial service supply chain through modeling and data processing

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