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The manufacturer sent us the wrong product; can we not tell them?

2019-04-24View Original

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The manufacturer sent us the wrong product; can we not tell them? It was supposed to be two 1000L reaction vessels, but they sent the wrong ones – they delivered two 2000L vessels instead. In that case, aren’t we making a profit? Is it still necessary to tell them and ask them to replace them for us? Wouldn’t that be putting in effort for no reward? Besides, we were also mistaken; it’s already been installed. The process design was for a 1000L reactor. What negative effects could arise if we were to switch to using a 2000L reactor instead?
Reply #22019-04-24
Ask whether it was sent by mistake or simply done wrong from the start. If it was sent by mistake, they will discover it sooner or later. If it’s a mistake, then just let it be a mistake
Reply #32019-04-24
The dimensional shapes of these two volumes must differ significantly; will installation be a problem?
Reply #42019-04-24
Did this really happen? It’s such a magical feeling
Reply #52019-04-24
You can have the process team do some calculations – if 1000 is required for the process design, is it really okay to use 2000? Don’t regret it when an accident happens later. If the process calculation is correct, it can be used with confidence, and compensation can also be sought from the manufacturer. . . . . If the process calculations fail, there is an even stronger reason to file a claim; your mistake was failing to conduct a thorough check before installation. As the user on the 3rd floor said, these two models have different sizes – how can they be installed? Could it be that the nameplate was miswritten? . . . . . .
Reply #62019-04-24
:Q, are you joking? It can’t be true, right? Q, it’s better to confirm. If necessary, the manufacturer can cover the cost of replacement and installation: lol
Reply #72019-04-24
In our company, the diameter of the 1000L reactors is 1000, while that of the 2000L reactors is 1200; the difference in height is within 500, so it’s not that big of a difference: lol
Reply #82019-04-24
If there’s no problem with the process, just pretend nothing’s wrong – it’s a mess from start to finish anyway; P
Reply #92019-04-24
There are no design changes, but the equipment specifications have changed; to identify potential risks, it’s best to consult a design institute. It’s not true that the larger the reactor, the better – there is always a minimum processing load required

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