【 Daily Topic】【 Quality Version 20170102】
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This post was last edited by yuchenchf on 2017-1-6 23:00. Reward for participation: 2 wealth points. Correct reward: 9 Wealth. Which of the following statements is correct regarding customer satisfaction? A. If the outcome is below expectations and those expectations are not met, the customer will be dissatisfied. B. If the outcome matches the expectations and those expectations are fulfilled, the customer will definitely be satisfied. C. If the outcome exceeds expectations, the customer will certainly develop loyalty. D. If a customer complains, they must file a complaint. A
A. If the results are below expectations and those expectations are not met, the customers will be dissatisfied
A. If the results are below expectations and those expectations are not met, the customers will be dissatisfied.
C. If the results exceed expectations, customers will definitely develop loyalty.