This is the real reason why the designer doesn’t want to change the image!
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You go to the restaurant and sit down. You: Waiter, give me some Kung Pao chicken! Server: Alright! ▲This is called an original request. The chef has already started preparing the dish, and you say to the waiter: \"Don’t put any meat in the dish.\" Server: How can it be made without meat? You: Just don’t add meat; do the rest as usual. Is that that hard? Server: Okay, please wait a moment. ▲Midway request change: Kitchen, chef: Damn it, I’ve already put the meat back in the dish! Server: The customer insists on it; you just need to pick out the meat, right? Chef: Fine, damn it. But he still picked out a little bit of it. ▲Too many changes required; partial restructuring needed. Restaurant: You: Server, could I get some tofu strips added to my dish? Server: Okay, this should be simple. ▲Underestimating the cost of changes. Kitchen. Chef: Damn it, don’t you know that tofu strips need to be soaked in water in advance? Only saying it after halfway through frying? Tell him that if he wants to eat tofu skin, he’ll have to wait a bit longer. Server: Ah, why didn’t you say so earlier? Chef: If you had told me it was MLGB, how would I have known he wanted to add tofu strips to the Kung Pao chicken? Still, I went and soaked the tofu strips. ▲New requirements bring about additional development costs. Restaurant: You: Waiter, please add some meat to it. Waiter: Didn’t you just say not to? You: I want it now. Waiter: ...Okay, please wait a moment. ▲Uncertainty regarding a certain feature. Kitchen: Damn it, the food has already been overcooked – and now you want me to add meat? At least I didn’t throw away the meat. Server: Why should I do what the customer asks? Chef: Can’t you just turn him down? Huh? Server: They are customers, after all. ▲Party A is Dad’s Restaurant. You: Waiter! Waiter! Server: Coming right up, hello? You: Why has it taken so long? Server: Just a moment, I’ll hurry things up for you. ▲The changes have caused delays in the preparation time. Kitchen: Hurry up, will you? I have to add oil again; if he wants the food to be old-fashioned, that’s fine, but I can’t guarantee the quantity. ▲The designer requests a new deadline. Restaurant: I’m sorry, adding tofu strips will mean an additional half hour of waiting. Please don’t worry. You: Damn, do we really have to wait that long? I want to eat it now; can you hurry up? Server: Okay... please wait a moment. ▲Party A is pressing for progress. Kitchen, chef: **He’s being ridiculous – changing his requirements halfway while still expecting delivery on time. Is he trying to tease me? Server: Let me ask then, shall we have them change their order? Chef: If I change it again, I’m done. ▲ The designer starts competing with the account manager. Restaurant: Waiter, here’s what I suggest: I don’t want the tofu strips anymore. Can we get some garlic sprouts instead, faster? Oh, and add some ketchup by the way. ▲Due to the extended construction period, the requirements have been changed again – Kitchen, Chef: **Damn it, don’t you know that even garlic cloves need to be blanched first?** And how am I supposed to add ketchup to the dish? Server: Blanching it is still better than waiting for the tofu strips to soften, right? Just add ketchup to it and that’s it Is it difficult? Chef: Grass. I still need to keep soaking the tofu strips, in case that kid wants them again later. ▲Frequent changes are starting to cause a lot of redundancy. Restaurant: You: Waiter, are there eggplant cubes in the dish? I went to other restaurants, but in all of them there was eggplant in the dish. Server: Okay, okay, please wait a moment. ▲Strange request. Kitchen. Chef: Damn it, is he expecting to eat Kung Pao chicken cooked by some third-rate school in Sri Lanka? Add diced tomatoes to Kung Pao chicken? Server: Just add the stir-fried eggplant to it when it’s ready, right? Chef: Can that even be called food? Which department? Server: If the customer wants it, then just fry it. Chef: MB, please ask him if he still needs those tofu strips. They’re taking up space here; if he doesn’t want them, I’ll throw them away. ▲You have to do even the strangest tasks in a restaurant. You: Waiter, how much longer until it’s ready? Waiter: Very soon... You: Bring me another glass of watermelon juice. Waiter: Okay. You: I’ll wait for 10 minutes; if it’s not ready by then, I’ll leave. Anyway, I haven’t paid yet. Server: Soon, very soon..... ▲The last dawn before darkness. In 10 minutes. You: Huh, it didn’t taste like this the last time I ate it The chef rushing out of the kitchen: I’ll fuck your dog right now...... ▲Final battle: You = customer, waiter = account manager, chef = designer
No matter what you do, you have your own customers. And customers will always bring up new requests unintentionally; if you have no principles and simply comply and tolerate them, then sooner or later that customer will turn into your enemy. This principle is very profound and applies to all industries!
Sometimes, the customer’s requests don’t seem like big problems and can be met with minor adjustments. However, if such requests are made repeatedly without any refusal, it can lead to serious conflicts, thereby affecting the relationship between the two parties.
It’s interesting; it’s a reproduction of real life.
I laughed, haha; it’s really not easy.
There is certainly a conflict between design and customer needs, because design is based on design principles, while customer needs are focused on convenience and usability. To keep conflicts from becoming too severe, it is necessary to establish at the initial design stage what needs to be done and according to what principles. For example, whether the pipelines should be placed above or below the floor level – from a layout perspective, placing them below the floor level is more aesthetically pleasing, and there is also no need to consider matters such as pedestrian pathways. However: if this pipeline requires legal inspection, and it contains instruments, valves, flanges, and other components that may need frequent maintenance during the operation of the facility, but there is no fixed platform on site, then it is more appropriate to handle these tasks on the floor. For example, if the diaphragm of a control valve ruptures or the instrument air pipeline comes loose, scaffolding must be set up in order to carry out repairs. From the time the problem is detected until the conditions are ready for repairs, it takes more than half a day; well, congratulations, the plant has come to a standstill. On the floor level, inspections can be carried out at any time, and issues can be addressed immediately once they are identified. Another example: Are separate isolation valves designed for the utility supplies entering different areas? From a design perspective, it doesn’t matter whether there are valves or not. From a practical standpoint, it’s definitely more convenient to have valves. For example, if the air supply pipeline of the instrument air distributor in a certain system gets damaged due to careless handling during construction, it is necessary to cut off the air supply before cutting and replacing the pipeline and then welding it together. If there is no shut-off valve, well, congratulations – the entire installation has to be shut down. Often, problems that arise during the operation of a device can be dealt with very easily and quickly if they are taken into account during the design phase, thereby avoiding the need to assume excessive responsibility and risk. This requires a sufficient number of experienced professionals at the conceptual design and detailed design stages to identify problems and raise questions, as well as to propose solutions to those problems. However, in China, staff cuts are often used as an excuse, leaving insufficient manpower to identify and resolve problems. Proposing changes only at the stage of the three inspections and four confirmations during construction poses a huge challenge for the design party, the construction party, and the procurement party alike. As a customer, it is necessary to get involved as early as possible. Communicate with peers using similar devices as early as possible to identify bottlenecks and address them at the initial design stage. 3D model review and FAT must be taken seriously; otherwise, the consequences will be severe. As a designer, it is beneficial to listen attentively to clients’ opinions; it also helps with one’s own growth, after all, few designers have actually been involved in production. Success or failure lies in the details.
There is certainly a conflict between design and customer needs, because design is based on design principles, while customer needs are focused on convenience and usability. To keep conflicts from becoming too severe, it is necessary to establish at the initial design stage what needs to be done and according to what principles. For example, whether the pipelines should be placed above or below the floor level – from a layout perspective, placing them below the floor level is more aesthetically pleasing, and there is also no need to consider matters such as pedestrian pathways. However: if this pipeline requires legal inspection, and it contains instruments, valves, flanges, and other components that may need frequent maintenance during the operation of the facility, but there is no fixed platform on site, then it is more appropriate to handle these tasks on the floor. For example, if the diaphragm of a control valve ruptures or the instrument air pipeline comes loose, scaffolding must be set up in order to carry out repairs. From the time the problem is detected until the conditions are ready for repairs, it takes more than half a day; well, congratulations, the plant has come to a standstill. On the floor level, inspections can be carried out at any time, and issues can be addressed immediately once they are identified. Another example: Are separate isolation valves designed for the utility supplies entering different areas? From a design perspective, it doesn’t matter whether there are valves or not. From a practical standpoint, it’s definitely more convenient to have valves. For example, if the air supply pipeline of the instrument air distributor in a certain system gets damaged due to careless handling during construction, it is necessary to cut off the air supply before cutting and replacing the pipeline and then welding it together. If there is no shut-off valve, well, congratulations – the entire installation has to be shut down. Often, problems that arise during the operation of a device can be dealt with very easily and quickly if they are taken into account during the design phase, thereby avoiding the need to assume excessive responsibility and risk. This requires a sufficient number of experienced professionals at the conceptual design and detailed design stages to identify problems and raise questions, as well as to propose solutions to those problems. However, in China, staff cuts are often used as an excuse, leaving insufficient manpower to identify and resolve problems. Proposing changes only at the stage of the three inspections and four confirmations during construction poses a huge challenge for the design party, the construction party, and the procurement party alike. As a customer, it is necessary to get involved as early as possible. Communicate with peers using similar devices as early as possible to identify bottlenecks and address them at the initial design stage. 3D model review and FAT must be taken seriously; otherwise, the consequences will be severe. As a designer, it is beneficial to listen attentively to clients’ opinions; it also helps with one’s own growth, after all, few designers have actually been involved in production. Success or failure lies in the details.
There is certainly a conflict between design and customer needs, because design is based on design principles, while customer needs are focused on convenience and usability. To keep conflicts from becoming too severe, it is necessary to establish at the initial design stage what needs to be done and according to what principles. For example, whether the pipelines should be placed above or below the floor level – from a layout perspective, placing them below the floor level is more aesthetically pleasing, and there is also no need to consider matters such as pedestrian pathways. However: if this pipeline requires legal inspection, and it contains instruments, valves, flanges, and other components that may need frequent maintenance during the operation of the facility, but there is no fixed platform on site, then it is more appropriate to handle these tasks on the floor. For example, if the diaphragm of a control valve ruptures or the instrument air pipeline comes loose, scaffolding must be set up in order to carry out repairs. From the time the problem is detected until the conditions are ready for repairs, it takes more than half a day; well, congratulations, the plant has come to a standstill. On the floor level, inspections can be carried out at any time, and issues can be addressed immediately once they are identified. Another example: Are separate isolation valves designed for the utility supplies entering different areas? From a design perspective, it doesn’t matter whether there are valves or not. From a practical standpoint, it’s definitely more convenient to have valves. For example, if the air supply pipeline of the instrument air distributor in a certain system gets damaged due to careless handling during construction, it is necessary to cut off the air supply before cutting and replacing the pipeline and then welding it together. If there is no shut-off valve, well, congratulations – the entire installation has to be shut down. Often, problems that arise during the operation of a device can be dealt with very easily and quickly if they are taken into account during the design phase, thereby avoiding the need to assume excessive responsibility and risk. This requires a sufficient number of experienced professionals at the conceptual design and detailed design stages to identify problems and raise questions, as well as to propose solutions to those problems. However, in China, staff cuts are often used as an excuse, leaving insufficient manpower to identify and resolve problems. Proposing changes only at the stage of the three inspections and four confirmations during construction poses a huge challenge for the design party, the construction party, and the procurement party alike. As a customer, it is necessary to get involved as early as possible. Communicate with peers using similar devices as early as possible to identify bottlenecks and address them at the initial design stage. 3D model review and FAT must be taken seriously; otherwise, the consequences will be severe. As a designer, it is beneficial to listen attentively to clients’ opinions; it also helps with one’s own growth, after all, few designers have actually been involved in production. Success or failure lies in the details.
There is certainly a conflict between design and customer needs, because design is based on design principles, while customer needs are focused on convenience and usability. To keep conflicts from becoming too severe, it is necessary to establish at the initial design stage what needs to be done and according to what principles. For example, whether the pipelines should be placed above or below the floor level – from a layout perspective, placing them below the floor level is more aesthetically pleasing, and there is also no need to consider matters such as pedestrian pathways. However: if this pipeline requires legal inspection, and it contains instruments, valves, flanges, and other components that may need frequent maintenance during the operation of the facility, but there is no fixed platform on site, then it is more appropriate to handle these tasks on the floor. For example, if the diaphragm of a control valve ruptures or the instrument air pipeline comes loose, scaffolding must be set up in order to carry out repairs. From the time the problem is detected until the conditions are ready for repairs, it takes more than half a day; well, congratulations, the plant has come to a standstill. On the floor level, inspections can be carried out at any time, and issues can be addressed immediately once they are identified. Another example: Are separate isolation valves designed for the utility supplies entering different areas? From a design perspective, it doesn’t matter whether there are valves or not. From a practical standpoint, it’s definitely more convenient to have valves. For example, if the air supply pipeline of the instrument air distributor in a certain system gets damaged due to careless handling during construction, it is necessary to cut off the air supply before cutting and replacing the pipeline and then welding it together. If there is no shut-off valve, well, congratulations – the entire installation has to be shut down. Often, problems that arise during the operation of a device can be dealt with very easily and quickly if they are taken into account during the design phase, thereby avoiding the need to assume excessive responsibility and risk. This requires a sufficient number of experienced professionals at the conceptual design and detailed design stages to identify problems and raise questions, as well as to propose solutions to those problems. However, in China, staff cuts are often used as an excuse, leaving insufficient manpower to identify and resolve problems. Proposing changes only at the stage of the three inspections and four confirmations during construction poses a huge challenge for the design party, the construction party, and the procurement party alike. As a customer, it is necessary to get involved as early as possible. Communicate with peers using similar devices as early as possible to identify bottlenecks and address them at the initial design stage. 3D model review and FAT must be taken seriously; otherwise, the consequences will be severe. As a designer, it is beneficial to listen attentively to clients’ opinions; it also helps with one’s own growth, after all, few designers have actually been involved in production. Success or failure lies in the details.