What if the items disappear after being delivered to the customer’s site?

As long as you have evidence showing that the goods have been shipped and arrived at the customer’s location, then go to the customer to resolve the issue of loss. If there is no evidence, then the missing link needs to be found. Discuss with the manager to decide whether to resupply.

It’s easier if there’s a logistics receipt; otherwise, it needs to be resent.

That’s a lesson. This is a management flaw on the part of your company – you need to have your own people on site to receive the goods, take photos, and handle the handover. I’ll make it up for it later.

Once the goods are delivered to the site, they must be counted together with the customer on the same day, and the customer is then asked to sign the acceptance form. From now on, it will be up to them to take care of it

If it is confirmed to be a loss due to poor customer management, it represents a new business opportunity for the supplier.

Usually, when the company ships the goods, I ask my colleague for the tracking number, then inform the recipient of this number so that they can keep an eye out for the delivery. I then track the shipment online, and once it shows as delivered, I call to confirm that the goods have been received. If the goods are lost due to poor storage by the recipient, although I don’t have direct evidence (such as a signature from the customer on the delivery note), it’s all done by legitimate business partners, so they won’t claim that they didn’t receive the goods. As for sending someone to inspect the goods on-site and get a signature, that’s not practical in our industry; it might be feasible if it’s within the local area, but traveling thousands of kilometers would be exhausting. In the past, I asked customers to sign the delivery note and send it back, but very few actually did so, as some recipients are warehouse staff or other employees, making that approach impractical. In the end, I have to resort to the methods mentioned above.

It should have been processed for storage by now, right? If it wasn’t processed, was it signed for by anyone? There must always be proof for logistics; otherwise, how can settlement be made?

First, find your company’s shipment note and the delivery note given to the logistics company, to confirm that the goods have been shipped and delivered to the logistics provider. Verify again whether the goods arrived at the site; look for your company’s shipment delivery receipt or on-site receipt form. Generally, if no signature is given at the site, the delivery truck will not leave. Then, contact the logistics provider if necessary, and reach out to the client if needed.

Logistics information, receipt form, material pickup form