Major quality analysis of key pump components
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I would like to ask the experts in this industry: how is thorough quality analysis conducted for the key components of pumps, such as bearings and impellers? Is there any procedure to follow? There were problems with the customer’s on-site pump, and after-sales service personnel were sent to fix them. The after-sales service reports submitted were sometimes completely inaccurate or written carelessly. The company’s technical expertise, manufacturing processes, and quality control are not on-site, which leads to chaos; one problem arises after another, and each one has to be dealt with separately. It cannot be solved fundamentally. If I want to conduct an internal quality analysis for a certain component, such as a shaft or impeller, how should I get started? Some reports are simply made up out of thin air; I humbly ask everyone how major quality issues are handled Thank you so much
You should contact the quality department and check your company’s product quality plan or quality manual; if these are followed strictly, then there should be no problems. Most quality issues arise from inadequate implementation of the relevant documents
Quality issues are complex, involving personnel from various departments, positions, and various processes
If it’s a specific aspect, then it can be explored in detail. But if it’s an issue with the overall product quality, are you the person in charge of quality (product quality + quality management system)?
First, ensure the quality of one’s own products, and then improve the professional skills of after-sales staff as well as their ability to communicate with customers