The issue of monitoring: how can a security monitoring room achieve good results? Dear friends, please give some advice
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The company has set up a monitoring room and installed cameras in various workshops. Four people are assigned to work in this monitoring room on a rotating shift system, one person per shift, whose main task is to monitor whether there are any violations of safety rules in the workshops, any potential accident hazards, the production status at each workstation, and attendance records. The problem is that despite the existence of this monitoring room, it isn’t very effective – no issues are detected on site. And when some problems do arise, the monitors fail to report them or inform the workers on site in a timely manner； Sometimes it isn’t noticed in time; only through video playback can it be seen ； There are also some blind spots. It simply doesn’t achieve the effect of having a monitoring room. I don’t have any experience in managing monitoring rooms. I’ve thought about things like how to identify problems, how to report them, how to get in touch with the workshop promptly, as well as aspects related to management, regulations, and evaluation. I would appreciate any good suggestions you might have
Installing surveillance is not essentially meant to monitor employees’ behavior; it serves to prevent certain incidents from occurring, such as accidents, and it facilitates the investigation of such accidents as well as helps in dealing with lost items. If it’s really meant for monitoring people, I don’t think it holds much significance; after all, some human behaviors and issues cannot be resolved solely through surveillance
The purpose of installing surveillance is to monitor problems that occur in the workshop; whether those who are under surveillance agree or not, it is essential to have such surveillance in place. Improving the monitoring system is the most fundamental solution. I wonder if your organization has such a monitoring system?
I agree with the view expressed above; surveillance is intended for detecting early signs of accidents or for use in accident investigations. Here, the surveillance footage is displayed directly in the control room, where the chief operator or team leader reviews it on a regular basis. Workshop managers also monitor and manage this situation on a daily basis, and there are dedicated surveillance record sheets, which are checked by the relevant departments at regular intervals to ensure that the requirements are being met.
Without a system, there is a lack of experience in this area; setting up monitoring rooms hasn’t had any effect, and violations still occur. What’s on my mind now is how to identify the issues, how to report them back to the workshop, how to assess them, and also the management system for the control room. How to standardize the responsibilities of surveillance personnel.
With such a system in place, what matters is the degree of enforcement of that system; otherwise, formulating it is pointless.
The operations of these personnel still need to be checked on-site, as it’s impossible for surveillance cameras to cover every area. It’s better to go to the site and check things out in person than to sit in the monitoring room! Our company also has such a system; it is mainly used to check during the day whether those who worked last night left their posts, dozed off, or were using their phones. Most of those installed in the workshop are there just to be used in case of an accident! Except for the monitors in the control room, those in the workshop are not monitored. If you truly need that position or department, then conduct an assessment first to identify what kinds of violations exist and what penalties should be imposed. The blame is shifted to the workshop supervisor. By punishing the workshop supervisor, they will surely educate the employees. In this way, employees will gradually develop such a consciousness.
That’s very practical; actually doing it this way is much better than doing it in that way
It’s probably not realistic to use surveillance to monitor violations of safety rules; even one person gets tired from watching just one screen, let alone multiple screens Monitoring is very necessary as a record. You can connect to your own office computer or phone, which may make supervision more effective.