I’m facing a headache; please give me some advice.
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Our company deals in special equipment. Recently, we negotiated a small contract with an existing client; the price and terms of the contract were all agreed upon. But when it came time for our boss to sign the contract, he felt that the amount involved was too small and the profit margin too low, so he didn’t want to go through with it and asked that the contract be canceled. The contract hasn’t been signed or sealed yet; it’s said that it’s easy to cancel it, but that would offend the client, and there’s a risk of losing them – after all, they’re a regular client of mine, and I really don’t want to lose them. How should I explain this to the client?
What a tough problem! Could you consider doing it yourself?
We were informed that the factory is busy and unable to take on new orders; we really would like to, but we are fully booked at the moment. We are extremely sorry!
It’s really hard for those below when the boss says something casually. Old customers cannot be offended, and the boss’s orders must be obeyed. I think it’s best to explain things clearly to the customers; after all, we’re all workers, and they can understand that. Finding them a suitable partner would also be a way to make amends to some extent.
Either convince the boss or convince the customer; if you refuse to work because the profits are low, then why should you be given more profits when they are high? In the current situation, it’s extremely important to have stable customers
You have to do it even if it means incurring losses. Tell your boss that you are dealing with an entire industry, not just one customer; if you don’t take on this task while others do, what’s lost is not just the customer, but also your reputation within the industry
First, offer an apology by choosing an appropriate occasion; then make amends by considering ways in which you can provide convenience to the customer. Most importantly, communication is key – find a more tactful reason for it
Talk to the boss and explain your difficulties and considerations, as well as what needs to be done
Both days are difficult; I think it’s better to try to persuade the boss. Small clients represent potential – who knows, they might turn out to be a lifesaver someday!
If the boss is so short-sighted, it’s likely that the company isn’t far from going bankrupt~~~
Your boss is too short-sighted! To avoid losing this potential customer, you can tell them (a white lie): I’m sorry, but the boss has received a large order and the production schedule is already filled; if we were to take on this order, it wouldn’t be possible until a year from now. If you need it urgently, I can introduce you to another manufacturer. What do you think? -------There’s nothing else to do!