【Daily Question】Question from Issue 20150903
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Participation reward: 2 Wealth. Reward for correct answer: 9 wealth. (Single-choice question) Which of the following statements is correct regarding customer satisfaction? A If the outcome is below expectations and those expectations are not met, the customer will be dissatisfied. B If the outcome meets expectations, and those expectations are satisfied, the customer will definitely be very pleased. C If the results exceed expectations, customers will definitely develop loyalty. D Customers will definitely file a complaint if they are dissatisfied. Answer: A
A If the outcome is below expectations and those expectations are not met, the customer will be dissatisfied.
Regarding customer satisfaction, the correct statement is (A). Analysis: Customer satisfaction can be divided into three categories. If the outcome falls short of expectations and those expectations are not met, the customer is dissatisfied; if the outcome matches the expectations and they are satisfied, the customer is pleased; if the outcome exceeds the expectations, the customer will be highly satisfied, but they may or may not remain loyal. A customer’s complaint doesn’t necessarily mean they want to file a formal complaint.
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A If the outcome is below expectations and those expectations are not met, the customer will be dissatisfied.
A If the outcome is below expectations and those expectations are not met, the customer will be dissatisfied.
Regarding customer satisfaction, the correct statement is (A). A If the outcome is below expectations and those expectations are not met, the customer will be dissatisfied. B If the outcome meets expectations, and those expectations are satisfied, the customer will definitely be very pleased. C If the results exceed expectations, customers will definitely develop loyalty. D Customers will definitely file a complaint if they are dissatisfied.
A If the outcome is below expectations and those expectations are not met, the customer will be dissatisfied.
Regarding customer satisfaction, the correct statement is (A). A If the outcome is below expectations and those expectations are not met, the customer will be dissatisfied. B If the outcome meets expectations, and those expectations are satisfied, the customer will definitely be very pleased. C If the results exceed expectations, customers will definitely develop loyalty. D Customers will definitely file a complaint if they are dissatisfied.
I choose A////////, to learn * a bit