【Daily Topic】【Quality Version 20160315】
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Participation reward: 2 Wealth. Reward for correct answer: 9 wealth. (Multiple-choice question) Question: The components of customer relationship management techniques include ( ). A. CRM engine and CRM backend office software B. Front-office office solutions C. Back-office office solutions D. CRM Enterprise Application Integration (EAI) Answer: ABD
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The components of customer relationship management technology are (ABE). A. CRM engine and CRM backend office software B. Front-office office solutions C. Back-office office solutions D. The components of CRM’s Enterprise Application Integration (EAI) customer relationship management technology include: ① CRM engine. It mainly refers to the customer database (CDW) ； ②Front-office office solutions. Analyze customer information to provide company employees with the necessary data, which may include sales opportunities or customer complaints, and then show what actions the customer is likely to take next ； ③Enterprise Application Integration (EAI) for CRM. By using codes, connectors, or bridges as the EAI core, positioned between the newly installed CRM system and the enterprise’s traditional systems, data mapping services that provide information services enable these systems to communicate with other dispersed systems ； ④CRM backend office software. CRM backend office applications focus on analytical functions, offering various personalized tools including various types of statistics and financial analysis reports.
The components of customer relationship management technology are (ABD). A. CRM engine and CRM backend office software B. Front-office office solutions C. Back-office office solutions D. CRM enterprise application integration (EAI)