Quality Zone [Weekly Topic] Date: August 9 -- August 15

This post was last edited and replied to by linweihua6 on 2011-8-9 09:13. Reply 1# llyy0327: 1. BD; 2. BCDE; 3. For the first point, there should be a long-term goal of improving products and services, rather than adopting a short-sighted approach focused only on immediate gains. To this end, various resources need to be invested in and tapped. Article 2: A new management philosophy is required, one that does not permit delivery delays, errors, or defective products. Article 3: There must be a way to build quality into the product from the very beginning, rather than relying on inspection to ensure product quality. Article 4: A comprehensive consideration of minimum cost is required. When purchasing raw materials, standard components, and parts, do not decide on the supplier solely based on price. Article 5: There must be a system for identifying causes, as well as measures for non-systemic causes. 85% of quality issues and waste are due to systemic factors, while 15% are due to issues at the individual job level. Article 6: There should be more comprehensive and effective on-the-job training. It’s not just about training operators on how to do things; it’s also about telling them why they need to do them that way. Article 7: A new approach to leadership is needed—one that focuses not only on control but, more importantly, on assistance; leaders themselves also need to adopt a new style. Article 8: A new atmosphere must be established within the organization. Eliminate the fear among employees who are reluctant to ask questions or make suggestions. Article 9: There should be a cooperative attitude among departments. Help those involved in research and development and sales to gain a better understanding of the issues in the manufacturing department. Article 10: There must be an effective way to motivate and train employees to improve quality and productivity. We can’t just shout slogans at them and set targets for them. Article 11: There shall be a procedure for regularly checking the validity of work hour quotas and work standards, to determine whether they truly help employees perform their work well or hinder them from improving their labor productivity. Article 12: Significant emphasis should be shifted from quantity to quality, ensuring that all employees feel their skills and abilities are respected. Article 13: A strong and effective education and training program is necessary to enable employees to keep up with changes in raw materials, product design, manufacturing processes, and machinery. Article 14: A structure should be established within the leadership to encourage all employees to participate in the reform of business management.

Participate in: 1. BD, 2. BCD, 3. The 14 principles of Deming’s quality management: 1) Continuously improve products and services, 2) Adopt new ideas, 3) Stop relying on extensive inspections to ensure quality, 4) End the practice of making purchasing decisions based solely on price, 5) Continuously improve production and service systems, 6) Provide training for job-specific functions, 7) Establish leadership-based enterprise management, 8) Eliminate fear, 9) Remove barriers between departments, 10) Abandon slogans, instructions, and warnings directed at employees, 11) Eliminate quota-based and target-based management, 12) Remove evaluations that undermine employees’ motivation, 13) Encourage learning and self-improvement, 14) Take action to bring about change

1 BD 2 BCE 3 As follows: (1) Continuously improve products and services. (2) Adopt new concepts. (3) Stop relying on extensive inspections to ensure quality. (4) End the practice of making purchasing decisions based solely on price*. (5) Continuously improve production and service systems. (6) Implement job-specific training. (7) Establish leadership-based quality management. (8) Eliminate fear so that every employee can work effectively for the company. (9) Remove barriers between departments. (10) Abandon slogans, instructions, and warnings directed at employees. (11) Eliminate quota-based and target-based management. (12) Get rid of evaluation methods that undermine employees’ motivation. (13) Encourage learning and self-improvement. (14) Take action to bring about change

1、ABC； 2、BCE ； 3. Deming’s fourteen quality management principles are as follows: The first principle is to have a long-term goal of improving products and services, rather than adopting a short-sighted approach focused only on immediate benefits. To this end, various resources need to be invested in and tapped. Article 2: A new management philosophy is required, one that does not permit delivery delays, errors, or defective products. Article 3: There must be a way to build quality into the product from the very beginning, rather than relying on inspection to ensure product quality. Article 4: A comprehensive consideration of minimum cost is required. When purchasing raw materials, standard components, and parts, do not decide on the supplier solely based on price. Article 5: There must be a system for identifying causes, as well as measures for non-systemic causes. 85% of quality issues and waste are due to systemic factors, while 15% are due to issues at the individual job level. Article 6: There should be more comprehensive and effective on-the-job training. It’s not just about training operators on how to do things; it’s also about telling them why they need to do them that way. Article 7: A new approach to leadership is needed—one that focuses not only on control but, more importantly, on assistance; leaders themselves also need to adopt a new style. Article 8: A new atmosphere must be established within the organization. Eliminate the fear among employees who are reluctant to ask questions or make suggestions. Article 9: There should be a cooperative attitude among departments. Help those involved in research and development and sales to gain a better understanding of the issues in the manufacturing department. Article 10: There must be an effective way to motivate and train employees to improve quality and productivity. We can’t just shout slogans at them and set targets for them. Article 11: There shall be a procedure for regularly checking the validity of work hour quotas and work standards, to determine whether they truly help employees perform their work well or hinder them from improving their labor productivity. Article 12: Significant emphasis should be shifted from quantity to quality, ensuring that all employees feel their skills and abilities are respected. Article 13: A strong and effective education and training program is necessary to enable employees to keep up with changes in raw materials, product design, manufacturing processes, and machinery. Article 14: A structure should be established within the leadership to encourage all employees to participate in the reform of business management.

Reply to 1# llyy0327: 1. BD 2. BCE 3. I. Continuously improve products and services; II. Adopt new concepts; III. Stop relying on extensive inspections to ensure quality; IV. End the habit of making purchasing decisions based solely on price; V. Continuously improve production and service systems; VI. Provide training related to job functions; VII. Establish leadership-based management; VIII. Eliminate fear; IX. Remove barriers between departments; X. Abandon slogans, instructions, and warnings directed at employees; XI. Eliminate quota-based and target-based management; XII. Remove evaluations that undermine employees’ motivation; XIII. Encourage learning and self-improvement; XIV. Take action to bring about change

1. ABCDE 2. DE 3. 1. Continuously improve products and services; 2. Adopt new concepts; 3. Stop relying on extensive inspections to ensure quality; 4. End the practice of making purchasing decisions based solely on price; 5. Continuously improve production and service systems; 6. Provide training related to job functions; 7. Establish leadership-based management; 8. Eliminate fear; 9. Remove barriers between departments; 10. Abandon slogans, instructions, and warnings directed at employees; 11. Eliminate quota-based and target-based management; 12. Get rid of evaluation methods that undermine employees’ motivation; 13. Encourage learning and self-improvement; 14. Take action to bring about change

1. BD 2. BCE 3. What are Deming’s 14 quality management principles? 1. Continuously improve products and services. 2. Adopt new concepts. 3. Stop relying on extensive inspections to ensure quality. 4. Put an end to the habit of making purchasing decisions based solely on price. 5. Continuously improve production and service systems. 6. Provide training for job-specific skills. 7. Establish leadership-based management. 8. Eliminate fear. 9. Remove barriers between departments. 10. Abandon slogans, instructions, and warnings directed at employees. 11. Eliminate quota-based and target-based management. 12. Remove evaluations that undermine employees’ enthusiasm for work. 13. Encourage learning and self-improvement. 14. Take action to bring about change

Reply to 1# llyy0327: 1.AB 2.BCDE 3.The full title of 《Fourteen Articles》 is 《Fourteen Articles on Leadership Responsibilities». This was proposed by Mr. Deming to business leaders in the United States. Based on the original texts published in various American publications, there are differences in both order and wording. This may be because, over a period of more than a decade, Deming himself placed different emphases in various contexts. Article 1: There should be a long-term goal of improving products and services, rather than a short-sighted approach focused only on immediate benefits. To this end, various resources need to be invested in and tapped. Article 2: A new management philosophy is required, one that does not permit delivery delays, errors, or defective products. Article 3: There must be a way to build quality into the product from the very beginning, rather than relying on inspection to ensure product quality. Article 4: A comprehensive consideration of minimum cost is required. When purchasing raw materials, standard components, and parts, do not decide on the supplier solely based on price. Article 5: There must be a system for identifying causes, as well as measures for non-systemic causes. 85% of quality issues and waste are due to systemic factors, while 15% are due to issues at the individual job level. Article 6: There should be more comprehensive and effective on-the-job training. It’s not just about training operators on how to do things; it’s also about telling them why they need to do them that way. Article 7: A new approach to leadership is needed—one that focuses not only on control but, more importantly, on assistance; leaders themselves also need to adopt a new style. Article 8: A new atmosphere must be established within the organization. Eliminate the fear among employees who are reluctant to ask questions or make suggestions. Article 9: There should be a cooperative attitude among departments. Help those involved in research and development and sales to gain a better understanding of the issues in the manufacturing department. Article 10: There must be an effective way to motivate and train employees to improve quality and productivity. We can’t just shout slogans at them and set targets for them. Article 11: There shall be a procedure for regularly checking the validity of work hour quotas and work standards, to determine whether they truly help employees perform their work well or hinder them from improving their labor productivity. Article 12: Significant emphasis should be shifted from quantity to quality, ensuring that all employees feel their skills and abilities are respected. Article 13: A strong and effective education and training program is necessary to enable employees to keep up with changes in raw materials, product design, manufacturing processes, and machinery. Article 14: A structure should be established within the leadership to encourage all employees to participate in the reform of business management.

1. BD 2. ABCE 3. Continuously improve products and services by adopting new ideas; stop relying on extensive inspections to ensure quality, end the practice of making purchasing decisions based solely on price. Continuously improve production and service systems, provide training for job-specific skills, establish leadership-based management practices, eliminate fear, break down barriers between departments, remove slogans and warnings directed at employees, abolish quota-based and target-based management systems, eliminate evaluations that undermine employees’ motivation, encourage learning and self-improvement, and take action to bring about change.

1. B D 2. B C D E 3. I. Continuously improve products and services. II. Adopt new concepts. III. Stop relying on extensive inspections to ensure quality. IV. Put an end to the habit of making purchasing decisions based solely on price. V. Continuously improve production and service systems. VI. Provide training related to job functions. VII. Establish leadership-based management. VIII. Eliminate fear. IX. Remove barriers between departments. X. Abandon slogans, instructions, and warnings directed at employees. XI. Eliminate quota-based and target-based management. XII. Get rid of evaluation systems that undermine employees’ motivation at work. XIII. Encourage learning and self-improvement. XIV. Take action to bring about change