【Quality Version】Daily Glossary 2018-2-14

It refers to all departments, organizations, and employees within a company that focus on product quality, establishing a scientific, rigorous, and efficient quality assurance system to control the factors that affect quality during the production process. It encompasses all activities aimed at delivering products that meet customer needs in the most economical way through high-quality work.

Total Quality Control (abbreviated as TQC) refers to the comprehensive and systematic management activities carried out by enterprises in order to ensure and improve product quality, by utilizing a full set of quality management systems, tools, and methods. It is a scientific modern quality management method. 　　Characteristics of total quality management: The scope of management is comprehensive. Total quality management focuses not only on ensuring product quality but also on maintaining the quality of all tasks related to product quality. It involves managing overall quality, focusing on aspects such as the work quality of personnel in various departments aimed at improving product quality, the quality of policy decisions, cost quality, production quality, delivery time quality, and the quality of sales and service. 　　The scope of management is comprehensive. The scope of management includes quality management throughout the entire process, from product design and manufacturing, auxiliary production, supply services, sales to actual use. It has expanded from managing only the production and manufacturing processes to covering various aspects such as market research, development, design, manufacturing, management of engineering materials, process technology, human resources, equipment installation, as well as sales services – in other words, it implements quality management throughout the entire process. 　　The personnel involved in management are comprehensive. All employees of the enterprise are involved in quality management. Including corporate leaders, technical personnel, management staff, and even every worker. Because product quality is a comprehensive reflection of an enterprise’s employees’ competence, technical skills, management capabilities, and leadership qualities. Therefore, it is essential to make all employees understand that quality management is everyone’s responsibility. The methods for managing quality are comprehensive. The methods for managing quality include a variety of management techniques and approaches, such as scientific organization of work, the application of mathematical and statistical methods, advanced scientific and technological tools, as well as measures for technological improvement. It is also necessary to combine these various methods in order to maximize their combined effectiveness. Since the factors affecting product quality are complex and originate from various sources, to systematically control and manage these numerous factors comprehensively, it is necessary to employ a variety of management methods and measures, so as to ensure a sustained and stable improvement in product quality over time.

It is a management approach in which an organization focuses on quality and relies on the participation of all its members, with the goal of achieving long-term success by satisfying customers as well as benefiting all members of the organization and society.

　Total Quality Management refers to an approach in which an organization focuses on quality and relies on the participation of all its members, with the goal of achieving long-term success through customer satisfaction as well as the benefit of all members of the organization and society at large. In total quality management, the concept of quality is related to the achievement of all management objectives. 　　Characteristics of Total Quality Management 1. It is comprehensive, covering all aspects and stages of product quality control ； 　　2. It is quality management throughout the entire process ； 　　3. It is total quality management involving everyone ； 　　4. It is quality management involving the whole society. 　　Basic principles of total quality management The principle of serving customers Within a company, any subsequent process that takes in products from the previous process to carry out further production is considered the customer of that previous process. \"Serving customers\" and \"the subsequent process is the customer\" are fundamental principles of total quality management. Quality control at each processing step is implemented to improve the quality of the final product. 　　The concept of total management Total management refers to managing the entire process, the whole enterprise, and all employees. 　　1. Full-process management Total quality management requires comprehensive control over the product production process. 　　2. Enterprise-wide management An important feature of enterprise-wide management is that it emphasizes that quality control efforts are not limited to the quality management department; all units and departments within the enterprise are required to participate in quality control activities, sharing responsibility for product quality. 　　3. Total staff management Total quality management requires that quality control efforts be implemented by every employee, so that each one is concerned about product quality. 　　A prevention-first approach 　An prevention-first approach involves exercising control over product quality in advance, preventing accidents from occurring by keeping every stage of the production process under control. 　　The principle of letting data speak: Scientific quality management requires the use of accurate data for processing, analysis, and evaluation in order to identify patterns. By combining specialized knowledge with practical circumstances, it is possible to make correct judgments about existing problems and take appropriate actions. 　　The four stages of quality control Quality control is generally divided into four stages: The first stage is called the planning stage, also known as phase P (Plan). The main task of this stage is to determine users’ requirements regarding product quality through market research, customer interviews, and **planning directives, etc., in order to establish quality policies, quality objectives, and quality plans. 　　The second phase is the execution phase, also known as Phase D (Do). This phase involves carrying out the tasks specified in Phase P, such as product design, prototyping, and testing in accordance with quality standards, including staff training prior to the start of implementation. 　　The third phase is the inspection phase, also known as Phase C (Check). 　　At this stage, the main focus is on checking the progress of implementation during or after it takes place, to determine whether it meets the expected outcomes outlined in the plan. 　　The final stage is the processing stage, also known as Stage A (Action). 　　Mainly, corresponding measures are taken based on the examination results. 　　“Every stage demands quality: learning, thinking, analyzing, evaluating, improving. Reliable products: completed on time with consistent high quality. smoother communication channels: listening, asking questions, and speaking up. ”

Total Quality Control (abbreviated as TQC) refers to the comprehensive and systematic management activities carried out by enterprises in order to ensure and improve product quality, by utilizing a full set of quality management systems, tools, and methods. It is a scientific modern quality management method.

It refers to all departments, organizations, and employees within a company that focus on product quality, establishing a scientific, rigorous, and efficient quality assurance system to control the factors that affect quality during the production process. It encompasses all activities aimed at delivering products that meet customer needs in the most economical way through high-quality work.

It refers to all departments, organizations, and employees within a company that focus on product quality, establishing a scientific, rigorous, and efficient quality assurance system to control the factors that affect quality during the production process. It encompasses all activities aimed at delivering products that meet customer needs in the most economical way through high-quality work.

Answer: It refers to all departments, organizations, and employees within a company that focus on product quality, establishing a scientific, rigorous, and efficient quality assurance system to control the factors that affect quality during the production process. It encompasses all activities aimed at delivering products that meet customer needs in the most cost-effective manner through high-quality work.

It refers to all departments, organizations, and employees within a company that focus on product quality, establishing a scientific, rigorous, and efficient quality assurance system to control the factors that affect quality during the production process. It encompasses all activities aimed at delivering products that meet customer needs in the most economical way through high-quality work.

It refers to all departments, organizations, and employees within a company that focus on product quality, establishing a scientific, rigorous, and efficient quality assurance system to control the factors that affect quality during the production process. It encompasses all activities aimed at delivering products that meet customer needs in the most economical way through high-quality work.