【HaiChuan Discussion】Sinopec’s first AI employee is now in operation! What is the scope of applications in the chemical industry?

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Sinopec’s first AI employee is now officially in service! On January 18, Sinopec held a launch ceremony for digital employees in Beijing, officially introducing its first AI-powered digital employee for fueling tasks; these employees were put into use on a pilot basis at more than 40 fueling stations across the country, including the Xinyang Station in Nanning, Guangxi. This is the first AI-powered digital employee for the oil and petrochemical industry in our country. It represents the latest effort by Sinopec to implement relevant policies and guidelines, as well as the State Council’s initiatives related to \"Artificial Intelligence+\“. It will help improve the service quality and efficiency of gas stations, promote the deep integration of technological innovation and industrial innovation, and contribute to an upgrade in the industry’s service models. Currently, artificial intelligence is profoundly transforming our ways of producing and living. Behind Sinopec’s AI digital employees are powerful algorithms and computing resources that enable the tracking and analysis of consumer preferences. These technologies provide real-time interactive services 24/7 through station displays and the EasyJet fueling app, answering customers’ questions, guiding them through self-service fueling processes, and recommending personalized marketing offers. This approach allows for the efficient and precise resolution of customer needs, thereby significantly improving service efficiency. Lv Lianggong, vice president of Sinopec, said that the rise of AI digital employees will accelerate the restructuring and upgrading of the industry ecosystem, and it will also greatly improve the reach and quality of customer service, breaking through traditional time and space constraints so that more consumers can enjoy personalized and customized services. The launch of these digital employees marks a solid step forward for Sinopec in its exploration and development of new forms of productivity. Sinopec will adopt more intelligent and efficient measures to advance the development of a modern corporate governance system and governance capabilities, so as to better fulfill its mission of \"fueling a better life.\" Sinopec has over 30,000 fueling stations across the country. In recent years, the company has continuously utilized modern information technologies such as artificial intelligence, big data, and cloud computing to enrich its service offerings and expand the scenarios in which it provides fueling services. In particular, it has deployed fueling robots in various provinces (regions and municipalities) across the country, which has effectively improved service efficiency and attracted considerable attention. In the future, Sinopec will introduce more customized features to further expand the application scenarios of AI digital employees, and comprehensively enhance the level of intelligence in the construction of integrated energy stations that provide oil, gas, hydrogen, electricity, and related services, thereby meeting the growing demands for a better quality of life among the people.