Should the control system manufacturer provide the program or not?
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The project has been completed. Recently, the manufacturer asked for our latest version of the program, stating that it facilitates communication when addressing inquiries, and also helps the engineers who will be providing on-site support to get familiar with it in advance. I’m not sure whether I should give this in this situation
Let’s put it this way: it’s not some confidential document that would only reach you; just give it to them, and just inform your supervisor in advance. Often, the highly confidential information from equipment manufacturers is kept as a \"black box\" – the core documents are not made available externally, and debugging and installation are carried out by the manufacturer itself.
Auxiliary control system manufacturers are after all those who develop programs; they need programs even for the programs they create themselves. There’s not much in the program either
Give it to them; if you don’t, they’ll keep coming to you with problems all the time
Regular configuration files are of course no problem, but be cautious with core process programs such as formulas and the like
I am the client; usually we ask the control system manufacturer for the programs as a backup, otherwise if there are problems with the control system, it will be impossible to carry out repairs promptly.
Does it refer to the software used for configuration, or the program that has been configured? This should have been agreed upon when signing the contract. Whether to give it or not is not the main issue; the problem lies in how to properly address the responsibilities that arise from changes to the program.
It’s absolutely not possible to give it away; one should learn it by themselves and be able to figure out where the problems lie
If it’s confirmed that they’ll be on site, just give it to them; anyway, those who come will be able to get access to it:lol