【Weekly Topic】Quality assurance of chemical products!
Thread Content
Each petrochemical company produces a variety of chemical products. To maintain the company’s reputation during sales, each product is analyzed for quality before it leaves the factory. Yet complaints still arise: the products are short in weight； Issues such as certain analytical parameters exceeding the specified limits have caused problems for the company’s management, as was the case with our polyethylene products recently. As a result, a quality monitoring team was established to review and address such complaints ； Please share your thoughts: have there been any complaints regarding the products sold by your company? How did your company solve it? What are good ways to prevent similar incidents from happening? Active participants in the user community will receive a reward of 5-10 wealth points, while those who submit excellent responses will get 15-30 wealth points as a reward! Those who give great answers will receive an additional red flower reward! All sailors are welcome to participate actively! Looking forward to everyone's opinions!
1. All balance scales should have camera lenses. 2. Regularly check the implementation of relevant regulations. 3. There is a service desk and a reporting hotline. 4. Different people sign off on quality and indicators at each stage, so that responsibility can be clearly assigned in case of any issues.
Is the accuracy of the factory analysis data reliable? If we can trust you, is the stability of your polypropylene products affected to some extent by temperature? Have the indicators that affect the performance of polypropylene not been taken into account?
The regulatory systems and measures are inadequate； The personnel in relevant positions lack a strong sense of responsibility ； These two reasons are the root causes of quality complaint incidents.
Although there are certain limitations to the analyzed data, it should still be trusted； There must still be an operational issue during the production process.
Then isn’t your factory inspection report the basis for issuing a product certificate of conformity? Or attached together?
(1) The packaging scales for finished products should be calibrated and inspected promptly. If it’s done properly, it’s hard to have any short weighing. (2) Ensure strict quality control of products; any that are substandard should be sold at a lower grade promptly. Don’t let people file complaints. For example: If white particles appear in polyethylene products, it has no impact on downstream production; yet the buyer wants you to lower the price, which is why they claim that the quality is unsatisfactory.
A factory inspection report and certificate of conformity are essential； It’s just that sellers and buyers focus on different things, I guess.
In the event of customer complaints, customer service staff arrive promptly to conduct inspections and analyses; even if it is a problem on the part of the customer themselves, a thorough explanation is provided~~Internal factory production and logistics self-inspections~~