The Siemens Smart 1000 touchscreen often malfunctions
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I have 4 Siemens smart 1000 touchscreens, and one of them fails frequently. Once it stops working, I take it apart and take it to my office, and then it works again right away! It responds no matter how it’s tapped. Later, I swapped out the 4 touchscreens, but that same touchscreen still often failed to respond to touches. Please give me some advice – what’s going on here! As long as it’s in my office, it’s extremely sensitive – it works fine no matter how it’s used, but after being installed for a while it stops working right away
Is the attachment another source of electromagnetic interference? Try grounding it
Grounding has been connected; that was the first reason I considered. Even after connecting it to a lower voltage, nothing changed
It’s likely caused by some interference source; check what devices at the site might be causing interference, and consult Siemens’ technical support hotline.
They have been swapped with each other; it probably has nothing to do with ground interference – it’s likely a quality issue with the products themselves.
There’s the highest hope that replacing the touchpad will fix it