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25 Key Points of Quality Management 1. The higher the level of education and the more modern the production processes, the more important quality management becomes. 2. Quality management is a team effort; it cannot be accomplished by an individual alone, and it should be carried out through a team or a collaborative system ； If middle-level ideological work cannot be carried out, quality management cannot be advanced. 3. Quality management starts from new product planning and extends to the consumer. 4. TQC is not a quick-acting remedy like penicillin; rather, it is like traditional Chinese medicine, which requires long-term use to gradually show effects and improve the quality of a company ； QC that doesn’t yield results is not true QC; what’s needed is quality management aimed at making money, and making money endlessly. 5. If top management cannot truly understand quality management and does not go to the front lines to drive it, no results will be achieved; it is the responsibility of managers to establish methods and standards for evaluating quality. 6. Conducting a 100% inspection seems to imply that there are defective products in our products; quality management that focuses on inspections is an old-fashioned approach to quality control. 7. Quality needs to be “created” within the engineering process ； Quality needs to be “built in” during design and engineering, rather than being detected through inspection. 8. Control charts are not meant for inspectors; they are used to assist the operators themselves in their work, to help them perform it better. 9. Quality management can only succeed when team leaders and even the workers are also responsible for the project. 10. If quality management is implemented well, cost management becomes quality management. 11. Without knowledge of statistical methods, good quality management cannot be achieved ； Without proper stratification, effective management and analysis are not possible ； Variation exists in all work. 12. The foundation of management lies in accurate data and correct information; fake data must be eliminated ； The responsibility for fake data appearing at the work site lies with the superiors. 13. Data is obtained for use and to take actions; data that is not necessary for taking such actions should cease to be collected. 14. Without statistical techniques, it is impossible to establish good standards or implement effective management. 15. 95% of the problems in a company can be solved using simple statistical methods ； Most problems can be solved using Pareto charts and cause-and-effect diagrams. 16. Only through engineering management can the actual conditions on site be clarified, thereby enabling the project to achieve its maximum potential, establishing and improving technologies, and realizing the project and design. 17. To cyclically promote the qualitative PDCA of all work ； 18. Where there are managers, there must be policies; correct policies are established based on accurate information. Are the policies and plans specific? Was a scale for evaluation provided? Were the methods for implementing and communicating the policy correct? Is there sufficient integration between the supervisor’s policies and those of the subordinates? Are they implemented all the way to the lowest levels? Are the policies thoroughly carried out at the most basic levels? Do the policies become more specific as one moves further down the hierarchy? 19. Control charts and graphs are tools that should be used and observed by leaders at all levels. 20. It is necessary to clarify who will check what ； Failing to review plans, commands, and the outcomes of corrective actions leads to lax management ； One should always consider taking measures. There are no measures; we can only play a fun game. If accidents keep occurring for the same reason, it cannot be said that management is being carried out ； Management without inspections is the ideal form of management. 21. When people at a regular workplace fail, the responsibility of those at the lowest level is 1/5 to 1/4, while the responsibility of managers is 3/4 to 4/5 ； Humans are prone to making mistakes, and one should not blame subordinates for their errors. 22. Only a few issues are important; there are many issues of no value ； There are only 2 or 3 main reasons that have a significant impact on the work (project). 23. Without thorough analysis and adequate technical knowledge, improvement and standardization cannot be properly carried out, good management cannot be achieved, nor can management charts used for management be effectively created. 24. If no problems are perceived, progress will come to a halt, or even regression will occur ； Understanding the current situation is the first step in QC ； After deciding on important issues, everyone must work together to resolve them. 25. Rather than eliminating the symptoms, focus should be placed on eliminating the causes, and even further, on addressing the root causes and preventing recurrence.