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At the self-service form-filling terminals in the digital services area of the Alxa High-Tech Zone government service hall, citizens simply need to swipe their ID cards, and their personal and corporate information is automatically filled into the relevant forms; the hassle and errors associated with manual entry are a thing of the past. This is a reflection of the digital transformation of government services in the Alxa High-Tech Zone. Since 2025, the Administrative Approval, Government Services and Data Management Bureau of Alxa High-Tech Zone has focused on the core goal of optimizing the business environment and facilitating enterprises and the public. By streamlining procedures, reducing required documents, and promoting the use of intelligent technologies, it has worked to transform government services from those that are merely feasible to ones that are fast and easy to handle. To improve service efficiency, Alxa High-Tech Zone has established a digital zone in the government service hall. The self-service form-filling terminals available there incorporate functions such as ID card reading, automatic data filling, query of services, download of forms, and handling of simple tasks without assistance. These tools effectively address the issues of low efficiency and frequent errors associated with traditional manual form filling, while also significantly reducing the waiting time for citizens. A relevant official from the Government and Data Bureau of Alxa High-Tech Zone said, “Reducing the number of documents required for procedures and minimizing repeated submissions are key measures taken by the high-tech zone to improve public satisfaction through smart government services.” ”In recent years, the Bureau of Government and Digital Affairs has continued to deepen the systems of \"pre-review with partial documentation\" and \"notice-based commitment\", thereby creating \"green channels\" for citizens and enterprises seeking to handle affairs. For approval cases where the main materials are available but the secondary materials are missing, the applicant only needs to make a commitment to provide them within a specified time frame, after which the service desk can proceed with the review, thereby avoiding back-and-forth trips due to the lack of non-essential materials. For the compliance-related matters that require a commitment from the applicant, once the applicant undertakes to assume the corresponding legal responsibilities, they may be exempted from submitting certain documents or from undergoing on-site inspections, thereby significantly speeding up the approval process. The widespread use of intelligent services has made the government services in Alxa High-Tech Zone more user-friendly and precise. Liu Wei, the person in charge of Inner Mongolia Wuheng Technology Equipment Co., Ltd., who has just successfully obtained the construction permit for the building project, said, “I was able to complete all the procedures required by the company at just one window; the efficiency was extremely high, and the service was also very thorough.” There are dedicated staff available to provide patient answers, all necessary information is given at once, and the procedures are clear and straightforward. This truly results in fewer trips, saved time, and less hassle – we are absolutely satisfied! ”From being able to handle tasks to doing so quickly and easily, every improvement in the intelligent government services in Alxa High-Tech Zone reflects, in subtle ways, the people-centered principle. To ensure that policies aimed at supporting businesses are implemented effectively, the Bureau of Government and Data Integration has consolidated the various policies offered by different departments to support businesses, creating a digital policy database that enables policy searches and intelligent matching. Enterprises only need to input basic information such as their industry and scale, and the system will automatically filter out the applicable policies, enabling a shift from \"enterprises searching for policies\" to \"policies finding enterprises\", thus ensuring that services beneficial to enterprises are delivered promptly and easily. Alxa High-Tech Zone promotes the use of digital technologies to enhance the business environment. Citizens and enterprises only need to upload the materials required for obtaining certificates and licenses on the self-service form filling system; pre-review robots then examine these uploaded materials. Citizens can carry out the entire process independently, from self-service form filling, application submission, material review to the on-site issuance of various certificates and licenses, thereby enabling them to get their tasks completed at any time. In response, Xu Xing, a business owner from Alxa High-Tech Zone, said, “I came to the government service hall in the high-tech zone to handle some documents. Instead of doing it through the counters, I was able to complete all the procedures using this small robot. It’s very intelligent and easy for people to use.” ”Meanwhile, Alxa High-Tech Zone has focused on the advancement of smart government services. By leveraging the core technology of the DeepSeek-R1 model and integrating it with the \"Gaoxin Yixiao Zheng\" service brand, it has developed an integrated smart government service system, successfully creating the \"Government Cloud Hall\" system. To promote the delivery of services to local areas and meet the needs of enterprises more effectively, Alxa High-Tech Zone has established a \"cloud hall\" integrated service system in key enterprises such as Hu-Meng, Zhong-Gao, and Qing-Hua. These systems create \"on-site\" government service centers, enabling full coverage of government services at the grassroots level and within industrial parks – a first in the autonomous region. In addition, the Alxa High-Tech Zone continues to work on upgrading the hardware and software facilities of its government service centers, promoting 24/7 self-service solutions, and establishing comprehensive fully automated government service centers. These centers provide enterprises and the public with self-service options for handling government-related tasks around the clock, ensuring that government services are available \"24/7\" and thereby improving the convenience and satisfaction of those who use these services.