When loading and unloading hazardous chemicals, how can we prevent operators from asking the vehicle crew to pay for these operations?
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This post was last edited by zxh6267 on 2015-11-16 09:54. We have repeatedly received complaints from suppliers and customers regarding the bad practice of operators demanding payment for loading and unloading hazardous materials, which severely affects the company’s reputation. And the vehicle staff, in order to maintain long-term cooperation, dare not report such incidents on the spot; moreover, subsequent investigations cannot proceed due to a lack of evidence. May I ask, experts, how do your organizations prevent such things from happening? Thank you first
Aren’t there CCTV cameras? This situation has arisen due to poor management at the higher levels
The key is how to manage it effectively? Please give me some advice
I’ve heard of this, but it’s not something that operators need; it’s transport workers who do it so that they can deliver the goods to the operators more quickly, and over time this became a habit However, my company has not appeared yet.
Workers are really resourceful; they can find someone to collect money. So can gas stations find drivers to collect money as well? Or is the management not strict enough? Those who do such things should be properly punished with solid evidence – rules and regulations need to be clear and definite.
If you want to put an end to it, there are ways to do so; if you don’t want to put an end to it, no amount of methods will help. The key measures are as follows: establish systems, strengthen monitoring, hold violators accountable, and encourage reporting
Find a senior manager who has decision-making power; if someone doesn’t have that power, there’s no point in wasting words.
It still needs to be emphasized that systems must be established and implemented; whether or not payment is provided, vehicles must be unloaded in the order they were registered. If it’s not your turn to unload, and you pay to do so first, won’t the other vehicles complain to you? ?
My suggestions are as follows: 1. Implement a job rotation system; employees should not remain in the same position for a year, as this can lead to too much familiarity between transport workers and operators, which may result in measurement errors. 2. Before unloading and aligning the vehicles, obtain a number corresponding to each vehicle based on its order of arrangement and record it, to prevent subsequent vehicles from inserting themselves in front of earlier ones. 3. The unloading time for each vehicle is recorded; if this time exceeds the normal range, it indicates that the operator is making things difficult for the delivery staff by deliberately slowing down the unloading process. 4. It should be emphasized in advance that, in the event of any issues related to charging, zero-evidence measures should be adopted: immediately transfer the employee to another position or reduce their responsibilities. 5. Set up a suggestion box; drivers can submit their opinions anonymously if they have any. Whether or not there are any suggestions, the management will summarize them on a monthly basis, and the management can use this opportunity to intimidate the workers.
Just tell the customer that no fees are charged for loading and unloading at the loading yard! No one has the right to charge fees! Drivers and sales staff can refuse to pay any fees!