【Weekly Topic】【Quality Version 20161011】
Thread Content
Participation reward: 2 Wealth. Reward for correct answer: 9 wealth. (Multiple-choice question) Question: Implementing customer relationship management means ( ), as well as managing feedback from customers. A. Improve customer satisfaction B. Build customer loyalty C. Identify customers D. Understand customers E. Retain customers Answer: CDE Quality technology management
C. Identifying customers D. Recognizing customers E. Retaining customers
The effective identification of customers and their perception by CDE helps to enhance the distinctiveness of brand characteristics and the quality of customerization perception, thereby having a positive impact on improving customer satisfaction. Retaining customers and managing feedback on customer information are essential ways to improve customer satisfaction in a business. Therefore, if a company establishes an effective customer relationship management system, it will **enhance the continuous improvement of customer satisfaction.