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The 10 most practical tips for improving quality management

2019-05-20View Original

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  Overview of Huatianmou’s experts in lean quality management: In the context of globalized market competition today, it has become a fact that \"the fast eat the slow.\" As a result, the role of quality management within companies has become increasingly important, and strengthening quality management is an urgent task for every enterprise. The following 10 suggestions can help us thoroughly assess whether there are any shortcomings in our quality system, and assist us in identifying areas where we can make improvements.   I. Management’s Words and Actions As quality management personnel, one must set expectations for one’s own behavior and hold oneself to certain standards. They must not only set certain behavioral and ethical standards for their employees, but also constantly prove them through their own actions. They must be cautious at all times; otherwise, \"one misstep can lead to eternal regret.\"   II. Talent Selection It is essential to ensure that the right talents are selected as soon as possible to carry out quality management tasks. During selection, consideration should be given to the cultural and technical background of the individuals, with such background matching the requirements of the role. When a department selects the right people to carry out tasks from the start, it will achieve twice the results with half the effort.   III. Departmental Structure and Task Allocation The departmental structure should be well-designed to ensure that responsibilities and roles are clearly defined. If a person’s assigned tasks deviate from the expected level of control, it is impossible for them to accept the so-called division of responsibilities. In other words, when designing departments, it is essential to meet the requirements of control processes, rather than creating invisible obstacles that hinder their implementation.   IV. Policies and Procedures Establishing a set of formal policies and standard procedures helps to regulate employee behavior and provides insight into how processes are carried out. To make these policies and procedures effective, it is necessary to provide regular training for employees so that they can engage in proactive efforts and utilize techniques such as detective controls and audits.   V. Training Many departments frequently complain that their work relies on employees, yet the investment in them yields little return. They were deeply puzzled by this. Of course, appropriate training is essential to ensure that employees possess the skills necessary for their work. These skills include not only those learned from the outside, but also training focused on internal systems and processes. Fundamentally speaking, for anything, one cannot get started if they know nothing about it. Therefore, unless employees possess certain essential skill sets, they are unable to perform quality management tasks effectively.   VI. Conscious activities This is crucial for maintaining a person’s mental agility. Events usually use various channels to enable people to obtain information. This information covers a wide range of topics, from posters to the Daily Mail, as well as newsletters, luncheons, and competitions. But this does not mean that activities replace training; rather, in this way, some core elements that should be included in regular training programs are strengthened, which can also facilitate the development of new training programs.   VII. Error correction process When adverse consequences occur due to human factors, procedural mistakes, or technical issues, certain measures must be taken to reduce the likelihood of such accidents happening again in the future. These actions may include training, process reengineering, additional technologies, and so on. The key is that when an accident occurs, it must be evaluated on the basis of an analysis of risks, costs, and benefits, and corresponding preventive measures must be taken.   VIII. Indicator Analysis Departments must establish certain indicators that can effectively measure processes and implementation outcomes to ensure the proper execution of actions. Furthermore, it is also necessary to evaluate the collected data at regular intervals to check whether the process is under control or has gotten out of control, and to take proactive action before an accident occurs.   IX. System Design or Construction Design a rational system to ensure proper division of responsibilities, enable effective access control, change control, and application implementation control, while preventing accidents from occurring. This applies to application systems, networks, databases, and so on. An engineering approach that has a thorough understanding of control requirements from the very beginning will ultimately result in a system with excellent performance. It is important to keep in mind that a well-designed control process from the start is far easier to create than trying to improve it later on.   X. Benchmarks Do not attempt to analyze a large number of accidents in order to ensure the correctness of processes; instead, rely on standards developed from thousands of successful experiences in order to prevent mistakes. For example, BSI, ISO, ITIL, NIST, SEI, and others are all treasures in process information management.   In summary, for the manufacturing industry, the focus of quality management should be on preventive control processes, which can be implemented in various ways. The suggestions mentioned above are merely basic guidelines; companies should develop a comprehensive quality system based on their own specific circumstances, and should not blindly follow others’ approaches, thereby rendering quality management ineffective. Companies should take reasonable and effective measures as soon as possible to prevent problems from occurring, thereby improving the quality management level in our country.

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