Issues with receiving pumps upon arrival at the warehouse
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Dear all, the property developer (the general contractor) has purchased several pumps (large-scale pumps) from us. The FAT tests were completed in our factory, with no issues found; all parties have signed to confirm this, and we have provided certificates of conformity for the quality of these pumps. When our equipment arrived at the general contractor’s warehouse, the contractor’s professional engineers discovered that some materials were missing. We then supplied the missing items based on the list provided, and proceeded with the warehousing procedures. So the question is: 1. After going through the warehousing procedures, if new missing materials are discovered later, are we not held responsible for that? Or even if it is stored in inventory, do we still need to bear this responsibility during the equipment’s WARRANTY period? 2. When is the SAT (Site Acceptance Test) for the pump conducted? Do it before putting it in storage? However, the conditions for conducting SAT are not met before it is stored.
It is important to ensure that the inventory list provided is clearly detailed, including box numbers, item numbers, names, etc. For companies that follow standard procedures, it’s hard to make mistakes in this regard; but if the listing isn’t standardized, then nothing else matters. Even if payment is made, it’s still necessary to improve the quality of the listing
Receiving is receiving, and passing the inspection means it has passed the inspection. Check whether the contract specifies payment upon receipt or payment after acceptance. Everything goes according to the contract. If something is missing after receipt, check whether the contract specifies anything; if not, negotiate accordingly
This post was last edited by xlxuiin on 2015-11-30 at 14:57. 1. After the warehousing procedures have been completed, if new missing materials are discovered later, are we not held responsible for this? Or even if it is stored in inventory, do we still need to bear this responsibility during the equipment’s WARRANTY period? Answer: If the missing materials are new essential items that were not identified during inventory before storage and you did not bring them along, you are responsible for providing them ； If the missing documents were identified before they were put into storage, and shortages occur again after you have supplied those missing items, it is not generally your responsibility (but usually you still need to provide them—after all, it’s a matter of the relationship between Party A and Party B!) You know) 2. When is the SAT (on-site acceptance test) for the pump carried out? Do it before putting it in storage? However, the conditions for conducting SAT are not met before it is stored. Answer: Acceptance can only be carried out after the equipment has been installed and tested; this date serves as the starting point for the warranty period (the contract usually stipulates that the acceptance period is one year of operation of the equipment or 18 months from the time of delivery), and it also determines the timing for payment under the contract (with the exception of the warranty deposit).
This is how we conduct inspections for pumps here: the pump suppliers always bring along a list, and we check each item against that list as well as the box numbers; we mark those that are present with a checkmark and those that are missing with a crossmark. Finally, everyone signs to confirm everything, so that in case anything is missing, we can hold the supplier accountable. If sellers like you don’t require the buyer’s signature, then any loss will be the seller’s responsibility. The SAT testing must definitely be carried out after the pump has been installed. The conditions at the buyer’s site are different from those at your site; only after the pump has been installed, the pipes have been connected, everything has been cleaned, and water has started flowing can the buyer ask you to go to their site to conduct the SAT test