Dell R710 server shuts down without reason
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One of the servers used in Honeywell’s PKSC300 system, a Dell R710, shut down twice within a single day for no apparent reason; it did not restart, and there were no error codes. Has anyone encountered this issue?
I’ve never used the R710, but DELL computers all have a self-diagnosis function, right? On our T5500, pressing F8 when it starts up allows you to access the diagnostic interface. It is recommended to call DELL customer service for consultation; their after-sales service is excellent.
We encountered a situation where a problem with the UPS caused the computer to freeze. Since the interruption caused by the UPS was very short, it took some time to discover that it was indeed a UPS issue.
Diagnose the hardware first... Check the power supply as well: lol
I called customer service, and they sent a USB drive with a diagnostic tool; I need to send them the logs so that they can diagnose the issue and determine the outcome.
Get a new one. Unless it’s the top-tier model like PKS R311.2, which only supports servers up to the R710 level, other newer versions of PKS should be able to work with R720 models as well. In this case, it is recommended not to use this device. Investigating such unexplained cases is the most troublesome. The Honey server crashes for no reason – it’s not a joke. If something goes wrong with the other one as well, it will be a big problem. (By the way, I recently purchased a new batch of R710 units to use with the PKS R311.2; I guess it’s not easy to find new ones available for purchase.)
Ugh, yesterday Dell’s after-sales support said there was no issue with the hardware; the server stopped working for some other reason. It’s really frustrating – could it be that it got infected with a virus? . . .
DELL has a after-sales service department that can sell you a brand new motherboard, identical to that in your machine, or even an entire new computer, using your service tag
Dell has confirmed that there is no issue with the hardware; it’s caused by other factors. However, if the customer insists, they can replace the motherboard for you – it doesn’t have to be a brand new one. If this problem occurs again, they won’t replace it any further. .