【Weekly Topic】【 Quality Version 20160613】

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Participation reward: 2 Wealth. Reward for a basically correct answer: 9 wealth. (Multiple-choice question) Question: Which of the following statements about the provision of goods and services are correct? A. The production and service provision processes that must be verified as required by the standards are those whose outputs cannot be confirmed through subsequent monitoring and measurement, or those in which problems become apparent only after the product is used or the service is delivered. B. Special processes are those for which it is difficult or not economical to verify whether the resulting products are qualified. The process that needs to be verified must be a special process; all special processes are those that the standards require to be verified. C. Different products have different requirements for monitoring and measurement. Even products with the same functional purpose but different quality requirements have distinct monitoring and measurement needs. Organizations should use appropriate methods to determine the status of products in light of these varying monitoring and measurement requirements, or in other words, to identify the status of products relative to these different requirements, thereby preventing misuse or confusion. D. “Traceability” refers to the ability to track the history, usage, or location of the object in question. When product traceability is required, the products must have unique identifiers, and the organization should control and record these identifiers. E. Product protection should include aspects such as identification, handling, packaging, storage, and safeguarding, covering the processes of handling, packaging, storing, protecting, and delivering the products. The products mentioned here refer only to the final products. Answer: A. Explanation of the question: Option B is incorrect; special processes are those that require verification as stipulated by standards. The process that needs to be verified must be a special process, but special processes are not necessarily those required to be verified by standards depending on the organization and product. Special processes are distinct from the production and service provision processes that need to be validated. In option E, “products” includes both the final products as well as the components used in them, such as intermediate products.