A few sincere words from the client party – pump and valve sellers had better listen to them

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This post was last edited by shiwendong on 2016-10-24 at 12:20. A few heartfelt words from the client: Pump and valve salespeople should really listen to this. It might not be pleasant to hear, but it’s the absolute truth. One: You may sell me products, but don’t always try to befriend me :lol:lol:lol I know there’s a saying in the sales industry: “To do business, one must first make friends.” ”But the person who said that must not have used any common sense; have you forgotten that famous saying: Business is business, and friends are friends! The words “Sales” are written on your forehead; what friends are you supposed to make? Don’t believe it? Think about it the other way around: when you buy something, like insurance, do you want a salesperson to pester you every day, pretending to be friends with you? Stop deceiving yourself. We don’t have to be friends with you, but you need to win our trust. These two are not contradictory. Actually, it’s easy to win our trust: you just need to think more about our needs and less about your product. You need to understand what our business is like, what its challenges are, and what value you can bring to us. The most important thing is: you need to understand that as individual customers, that is, us living people, each of us wants something from this purchase! Second: Whether a contract is given or not is determined according to my schedule, not by what you say; P;P;P. You salespeople are really enthusiastic – you keep asking us to help with research, develop plans, and demonstrate products, as if it’s for your own entertainment. It’s as if, once all this is done, you can ask me for the contract. I tell you solemnly today: no way! Whether we provide a contract or not depends on our own pace – do you know how much pressure we’re under? You have to report to your supervisors, worry that there are problems with your product, worry that your colleagues will say you’re spending money recklessly, worry that you won’t be able to keep your promises, and worry about your high prices. Because we weren’t careful, you guys took advantage of it. So I will firmly control the pace and go by ours, not yours! Go to hell with your sales process, unless it’s the same as my purchasing process. Otherwise, no matter how far you run, I’ll drag you back. If you don’t get back into my rhythm, I won’t hesitate to kick you out of this process. Remember: I am God; sales cannot overcome the customer, and I rule in my own territory! Three: Don’t try to trick me; I’m the sparrow, while you’re just a cicada: Lol. When I was young, I would cheat on exams thinking that the teachers wouldn’t notice. It wasn’t until one day, when I stood at the podium watching a group of people pretending to be smart below me, that it dawned on me: it’s not that the teacher can’t see you; they simply can’t be bothered to pay attention to you at all. You’re the same; I’m most annoyed by those idiotic salespeople who always think they need to ‘orchestrate something’, as if everyone else is stupid. They are all his pawns. Maybe you can deceive me for a while, but you can’t fool me for a month. Once I catch you, I’ll beat you so badly that you won’t be able to take care of yourself. At the very least, it will prevent you from continuing in my industry! You really can’t fool me; in procurement, if my intelligence allows me to count the stars, then a salesperson’s intelligence at most allows them to count the moons. It’s not that I’m naturally wise; it’s the perspective that determines intelligence. I know what I want, but you don’t know what I want. If you don’t believe it, try being in my position and see! Four: Even if I’m unlucky, I’ll drag you down with me**:Q:Q:Q I know your product isn’t perfect – be honest about what it can and can’t do; after all, it’s me who will end up using the product, not you. The truth can’t be hidden forever. If it catches fire in the future, I’m doomed; I definitely won’t let you off easy either – I’ll surely pull you down with me. To prevent a tragedy from happening, you must tell the truth—say exactly what happened. I know you’re not God and can’t fulfill every request. I also know that no amount of money paid to the Kitchen God can summon Jehovah. I will accept your shortcomings with calmness. My greatest hope is that you meet my main requirements; if you can’t even fulfill those, then it’s best for you to get as far away as your dreams will take you. If you dare to deceive me by spinning stories out of nothing, then I’ll send you, you fraud who pretends to be God, to meet the real God. You can forget about doing business with me or anyone around me anymore. 5; I can be ‘funny’, P;P, but you can’t ‘disturb’ me: lol:lol You’re a salesperson, not a attendance clerk – don’t come to the office just to bother me for no reason. Don’t call so often either; I’ll reach out to you if there’s something, I still have a ton of things to do. You show up and stay seated for half a day without leaving; how am I supposed to get my work done? You can come if you want, but you must ensure that your visit will bring me something useful, such as trends in technological development, examples of applications used by peers, solutions to problems, and so on. Otherwise, this is a customer-only area; unauthorized persons are not allowed in. In that time, I play games and post on Weibo; that’s better than chatting nonsense with you. Also, don’t pull any tricks on me—like saying you just stopped by out of courtesy. Do I really deserve to be treated as a mere “courtesy visit”? And then there’s the excuse that you didn’t bring the documents this time, but will bring them next time. How could you forget to put on clothes before going out? I still can’t see that petty side of you; I’ve drunk more vinegar than you’ve drunk water. Don’t think just because I don’t speak means you’re smart. It’s just to save some face for you. The most detestable ones are those who keep coming to my house and blocking the door. I have elderly parents and young children; please, sir, spare my whole family! Besides, if others see you coming to my house, I’ll be in trouble; it could even turn into serious trouble. In a nutshell: Those who show undue interest have either evil intentions or are thieves! . Six: Shut up already:shutup: Listen to me first: D:D What does it matter to me in which year your company was founded? What awards your services have won is none of my business What’s the use of your product being able to cut through iron like paper or being impervious to weapons? Sir, could you please sit down first and listen to what I want? All I want is a solution to my problem, not your product! It’s no use summoning a meteor shower if you don’t let me speak first. God gave you a mouth to count money with, not to talk! What, you know what I want? Okay, let’s take a step back: even if you know it, how do I know that you know it? If I didn’t know that you know, how could I trust your solution? To put me at ease, please let me say it again; to allow me to say it, pretend you’re asking once. If you don’t ask, how can I say it? One still needs a consultant even when they know it. Only then can I feel at ease. Remember, when you don’t know what I buy, you’ll never know what to sell! 7. Please don’t use jargon to bully me just because I don’t understand it, okay? :funk::funk: I know your products are high-end and that you have advanced technical skills, but could you please avoid using so many technical terms? I have no idea what SDX, KVM, or TMD are. Not only do I not understand them, but I also detect contempt for me in your tone. Otherwise, why would you use a bunch of terms that no one understands? Isn’t it just showing off, taking advantage of my ignorance? If you’re not convinced, let me give you an example. Suppose you get home and your mom asks if you’re tired from work today. You reply that you are; today you designed five functions, six calls, and seven nested structures. Will your mom pick up a broom and beat you, you showoff? Anything that customers can’t understand isn’t proper language, because you’re speaking to people – if they can’t understand it, how can it be called proper language? I want to understand how what you offer can solve my problems; I’m not here to appreciate you or your product. So you must make me understand, rather than just saying you’re happy. I might not understand, but I also won’t give you the order sheet – don’t try to take advantage of me! 8: You don’t understand what I like:lol:lol I, in turn, don’t understand your products; P;P It’s easy to tell who’s an expert – those who show off their product plans as soon as they meet someone are usually amateurs. Those who are able to discuss business issues with me right away are generally quite skilled. If someone knows our business better than we do, they must be an expert. Who wouldn’t want to talk more with an expert, even if their fees are a bit higher than those of a beginner? Unfortunately, it’s rare to encounter experts, while beginners keep showing up every day. Some salespeople would rather remain beginners for over a decade than spend a month or two learning our business thoroughly. We don’t build moon rockets; it’s really not that difficult. If you don’t understand my joy, then I won’t understand your product. 9: Every purchase is actually a risk – if things go wrong, I might lose my job:P:P As a salesperson, you need to understand one thing: for our clients, every purchase represents a risk, and the larger the amount spent on purchasing, the greater our risks become. Most of the time, it’s not just a matter of money; it’s also the negative effects caused by your product, which affect our project progress, our product quality, and even our internal cohesion. But every time I bring these concerns to you, your usual response is to pat your chest and say, “With me, Old Sun, around, you can rest easy.” ”But I know you’re not a monkey; I need someone who truly understands what our concerns are. You don’t even know what we’re really worried about – why do you keep puffing up your chest? It’s impossible to make that thing bigger that way. In addition to understanding our concerns, it is also necessary to see concrete actions from you, such as your detailed plans and your safeguards; this kind of issue cannot have its alarms lifted just because the two of you get along well. I have to take the risk; otherwise, I might lose my job. Most importantly, if I’m still worried, you shouldn’t consider taking on this order either. Even if I have to sign it for you, I’ll beat you half to death. Dare to match me in cruelty—go ahead and try! Ten: Buying and selling is not love: handshake. You have the obligation to understand me, but I don’t have the obligation to understand you: lol:lol. Do you know what matters most to me? It’s definitely not your product or company; it’s the goal I need to achieve right now. This year, my new business will be launched; this year, I plan to enter a new industry. These are all my goals and concerns. I will only care about what you care about, if you care about what I care about (the contract). The starting point for my consideration of all issues is whether I can achieve my goal. So the starting point for considering all issues must be whether you can help me achieve my goals. If you can’t help, then stay where it’s cool. I’m not interested in you. 11; Stop trying to force sales – I’m busy enough already.:sleepy::sleepy: I know when to do what without needing you to tell me:lol This message is for those who keep insisting on ‘forcing’ customers to place orders. These guys’ greatest hobby is to keep testing whether I’ll sign, whether there’s a reason or not. I emphasize once again that we make purchases at our own pace, not yours. Procurement is like climbing a staircase; we need to move up step by step, because we know that any attempt to jump could result in a fall, and in the worst case, it might even lead to disability. In addition to ‘forcing’, there is also ‘enticing’ – such as offering discounts for those who need to receive payment by the end of the year, offering discounts to regular customers, or selling to us under the pretext of providing samples, and so on. These reasons are nothing but a push to get us to pay as soon as possible. We desire discounts, but hate being deceived. These vegetable-selling ladies are well aware of these tricks; I, as a vegetable buyer, certainly won’t fall for them. Stop trying such things. You need to understand that signing the order is a natural consequence, not something forced upon you. What you need to do is get the things that need to be done done properly. Give up; we will neither be raped nor seduced, and we will remain chaste. Twelve: It’s best for me to determine the business value as the top priority – we should define it together, rather than you deciding it on your own: lol:lol. Almost every time, they talk about the value they bring to us, especially those who pose as consultants. I guess you must have received training in this area; someone told you to talk more to customers about the value and less about the products. But the guy who told you that might have forgotten to tell you another thing: it’s up to me to decide whether it’s valuable, not you. You said overtime could be reduced, but I said we need to create an atmosphere that encourages overtime ； You say it can improve efficiency, but I say our employees have low competence and simply can’t master what you offer. You said you could help me save five staff members, but I said we can’t cut costs by laying off employees. I don’t know whose value you are referring to; it might be something you imagined yourself, or it might be that of another customer. But it’s not mine. It’s best for me to define my own value, or at least we can define it together. Instead of imagining it on your own. If you dare to keep lying to me about your so-called value, I’ll make you exchange it for RMB right away. Let’s see if you still dare to lie! Thirteen; speak politely: handshake: handshake. Don’t keep showing off your PPTs every time: curse: Take a look at what’s in your PPT – the first chapter is about your company, and the second chapter is about ours ； Isn’t that nonsense? Does our company need your introduction? You’ve introduced your company many times already; there’s no need to go on repeating it, right? Also, please, could you put some sincerity into your PPT presentations? What’s the point of talking about cost-effectiveness when you’re dealing with a group of technical experts? What they hate the most are things that are cheap ； You’re facing a group of leaders, talking about all kinds of technical details – and what’s most infuriating is that you insist on forcing us to learn your product within two hours. Don’t you think about how long it would take you to learn it yourself? Every time I see you acting like experts on stage, I have to struggle hard to resist the urge to beat you up. I’m in so much pain from holding it in. Fourteen: Don’t force a solution upon us{:1_90:}{:1_90:} Let’s talk about your solution again – you call that book, which could be used to kill people, a ‘solution’, and well, I have some arguments to make against that. First of all, since it’s a solution, it must solve some of our problems. But we don’t have any of these problems at all, do we? I don’t know where you get so many problems from. Do we have to exist just because your product can solve the problems? Do you think it would be a shame for your product if we didn’t exist? Also, you clearly did research on us, but the issues identified in that research aren’t reflected in the proposal Have you failed to conduct research, or haven’t you reflected it in the plan? During the survey, you asked a bunch of strange questions, and I could tell that you just wanted to push us to use your product. Then, whether we admit it or not, they blame us for everything. How dare you do this! And your solution is even more outrageous – you just use the product to solve all our problems in one go? Stop talking nonsense. There are many reasons for a problem to arise; no matter how good your inventory management software is, our warehouse staff simply don’t know how to type. Should you solve the problem first, or them first? But you just draw a flowchart and claim that this problem is perfectly solved, and you even assert that there are significant benefits involved. Have you asked the woman in charge of the warehouse if this approach will actually work? So, please remember: the problems must be ours, not those you think they are; the solutions must be ones we all agree on, not ones you come up with at home. Otherwise, I’ll smash you with that plan book! There’s nothing to do about it – salespeople and customers are truly like enemies; one comes from Mars and the other from Mercury – they’re beings from completely different worlds, yet they happen to meet on Earth by some strange coincidence. Thus, this planet sees one comedy and tragedy after another related to business every day. Personal summary: The customer isn’t obligated to understand the salesperson – after all, it’s he who’s paying the money – but the salesperson does have an obligation to understand the customer, since it is he who wants to get that money from them. I’m also a valve seller