Senior colleagues, please take a look! A novice supervisor is seeking advice on how to handle quality issues! ! !

If it is not a principle-related issue and the supplier is cooperative, then it is sufficient for the supplier to make the necessary corrections as required; there is no need to report to the client. If it is a principle-related issue or the quality problem is severe, then an NCR should be issued. The owner should be informed so that they are not forced to bear all the pressure; meanwhile, the supplier should be asked to provide a corrective action plan and to oversee the resolution of the issue. Remember not to come up with solutions on your own; the supplier’s corrective action plan should preferably be approved by the owner, and keep all evidence throughout the process.

Thank you, big bro! What do you usually do if a supplier keeps complaining to you about trivial matters all the time? He keeps talking to you non-stop! ! !

Such suppliers usually say that there will be no problem with doing this; I guarantee it will be fine. If that’s the case, you must follow the process strictly; anything that does not comply with the process cannot be approved. Our testing relies on both standard specifications and equipment. If you allow suppliers to fail to follow the standards, over time all the problems will accumulate on you, turning into a troublesome issue to deal with. If he doesn’t make corrections, issue an NCR so that the owner can put pressure on them. When dealing with such unreliable suppliers, one must be extremely careful, think things through thoroughly, and collect evidence as much as possible. Only trust the approved processes and standards; never believe what is said verbally.

Thank you so much, big bro=,={:3_57:}

I’m also a supervisor who has only been in this field for a short time. Recently I’ve been working as a supervisor at a small factory; I keep a log of all the minor issues that arise on a daily basis, and then I discuss them with the factory’s managers. They tend to get entangled in trivial matters, which is driving me crazy! Same question! In a situation like this, should one report it to the property owner? I can record the quality issues identified in the detailed records. Until such issues are resolved, they will be displayed automatically in the daily logs, along with quick links for handling them, ensuring that the issues are tracked and addressed in real time. Then the issue is directly forwarded to the client who is involved in my project. Come and use the petrochemical equipment full life cycle management platform with me to make your work easier! I hope this can help you!